RBS Retail Efficiency team is looking for a Manager, Program Management to lead the Retail Efficiency program. In this role, you will be expected to lead a team of 200+ people, partner with Amazon Retail teams worldwide on business goals, and collaborate with tech teams to drive automation and efficiency. This role will work closely with senior leadership in Retail WW to drive program expansion, upstream defect elimination, and achieve business KPIs. Key success factors include performance on business goals, operational metrics, vendor experience, and cost of operations.
Candidate Profile
The candidate will have 8+ years of experience in vendor management, retail operations, and leading large teams. You should possess program management skills with the ability to influence stakeholders and drive project execution. You are expected to deliver technology-based, scalable solutions and programs, maintaining a strong customer and business partner focus. Demonstrated success in team building and execution in high-volume environments is essential, along with strategic and tactical leadership capabilities. Responsibilities include planning, budgeting, growth, delivery, and productivity, with targets on business metrics, operational metrics, and automation. Engagement with WW retail teams and building customer confidence through quality delivery, robust processes, and sound reporting metrics are crucial.
Key Job Responsibilities
- Own and deliver on VIP metrics such as campaign coverage, FCF generation, and incremental operations delivered. Establish review mechanisms with retail teams to drive performance.
- Drive operational excellence through SLA improvements, positive response rates (PRR), and vendor experience enhancements.
- Lead an organization of 100+ employees across multiple countries, focusing on team engagement, headcount planning, and hiring.
- Conduct WBR/MBR/QBR reviews with senior leadership across retail and RBS.
About the Team
aims to be Earth's most customer-centric company, offering low prices, vast selection, and convenience. The Retail Business Systems (RBS) group plays a vital role in Amazon's product lifecycle and buying operations, focusing on standardization, automation, and defect elimination to reduce costs and improve customer experience. The Retail Efficiency program supports both AVS and non-AVS Tier 1 vendors through business operations services.
Basic Qualifications
- 5+ years of cross-functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of experience working cross-functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics for improvements
- Experience managing teams
Preferred Qualifications
- Experience managing, analyzing, and communicating results to senior leadership
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