Manager Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Product Management, Acceptance Commercialisation - Overview

We are looking for an experienced Product Manager with strong leadership and commercial skills, combined with a keen entrepreneurial mindset, to develop and deliver the global commercialisation plans for the strategically important Payment Passkeys product. Mastercard Payment Passkeys are a key part of executing Mastercard's vision to Reimagine Online checkout - greatly enhancing the online checkout experience for consumers with biometrics. The successful candidate will evaluate and assess opportunities for scaling payment passkeys globally and at pace, working across global and regional stakeholders to build out a commercialisation plan and scale best practices worldwide. Since Passkeys is in a pilot stage, the candidate must work closely with Product teams to understand customer feedback and prioritize product development to enable scaling.

The ideal candidate is passionate about driving product growth and scale, highly self-motivated, and able to prioritize effectively to maximize business benefits. Analytical, data-driven, with project management skills, and capable of building consensus and challenging norms when necessary, are essential qualities for this role.

Role

The candidate will share responsibility for achieving the Product's Key Performance Indicators and will primarily focus on executing a strategy to rapidly scale Payment Passkeys. Responsibilities include:

1. Becoming a global expert on the Product, understanding its strategy and role within Mastercard's Authentication and Online checkout initiatives.
2. Developing, owning, and managing the go-to-market and expansion plan for Payment Passkeys across Acceptance, collaborating with global, regional, Acceptance, and Product teams to translate product vision into actionable plans based on commercial insights.
3. Synthesizing customer feedback and pain points to inform the product development roadmap, focusing on developments that deliver the most commercial impact and accelerate scaling.
4. Refining the positioning of Passkeys within Mastercard's wider authentication strategy and its influence on key products like Click to Pay and Secure Card on File.
5. Helping senior management understand product performance, identifying obstacles, and devising solutions.
6. Managing product reporting, KPIs, and business reviews with global and regional teams.
7. Understanding and articulating challenges related to scaling across customer, technical, and regulatory areas, and recommending solutions.
8. Serving as a product subject matter expert, supporting internal and external communication and training, and engaging with customers directly if needed.
9. Using a data-driven approach to identify opportunities, influence product development, and contribute to the product roadmap.
10. Creating educational and awareness materials for internal teams and external partners.
11. Driving thought leadership initiatives to promote Passkey adoption, understanding customer needs, and monitoring competitive trends.
12. Supporting regional development of customer pipelines to facilitate Passkey transaction growth and product success.
13. Incorporating broader payment ecosystem factors (regulatory, legal, technological, competitive) into ongoing product management.
14. Leveraging knowledge of Mastercard's business, systems, and customer needs for informed decision-making.

All About You

The ideal candidate should:

• Have experience launching and commercializing products, preferably within the payments industry, demonstrating strong business acumen.
• Have collaborated cross-functionally, ideally globally, to deliver significant projects.
• Possess strong interpersonal skills and a proven ability to build relationships virtually to achieve outcomes.
• Have excellent communication and presentation skills, capable of explaining complex concepts to varied audiences.
• Be proficient in data analysis, storytelling, and insight communication.
• Have experience working with merchants, payment service providers, and gateways.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Every employee must:

• Abide by Mastercard's security policies and practices;
• Ensure confidentiality and integrity of accessed information;
• Report security violations or breaches;
• Complete mandatory security trainings as per Mastercard's guidelines.