SUMMARY
Under the direction of the VP of Operational Excellence, this role will co-manage the tactical execution of various assigned operational projects and initiatives for U.S. Renal Care. The Manager will act as part of a team of OpEx business partners that drive performance improvement within field operations and the organization.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Manage projects that have impact to dialysis operations workflows within facilities through hands on tactical work and oversight.
- Involvement within central operational initiatives, including both operational improvement and/or launch of new workflows.
- Serve as an effective business partner to Operations Excellence team and field operations working in conjunction with peers to achieve mutual goals.
- Work as business partner and project manager on recruiting and onboarding initiatives.
- Deliver training to field operations on new/revised workflows, in partnership with Clinical Services.
- Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
- Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
- Regular and reliable attendance is required for the job.
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- Bachelor's degree is strongly preferred. Combination of education, specialty certifications and experience in related area will be considered in lieu of degree.
- Three (3) plus years of experience with multi location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.
- Demonstrated project management skills required.
- Strong customer relations dealing with internal and external stakeholders at all levels of an organization is a must.
- Demonstrated analytical and problem-solving skills are required.
Proficient with all Microsoft Office products, including Outlook and Word. Demonstrated proficiency in all USRC applications is required within 90 days of hire.