Job Title: Manager of Telecom
Location: Hybrid, must live in or around Fairfield, CA
Job Type: Full-time, ASAP Start
Salary Range: $136,296.78-$177,185.82/year
Description: The Manager of Telecom will oversee the installation, configuration, management, and
troubleshooting of Cisco Unified Communications solutions to all of the health-plan's contact
center organizations (Member Services, Health Services, Claims, PR, and Admin) in the areas of operations, system enhancement & configuration, report generation, knowledge management, and training. This role involves maintaining a robust and secure UC environment, providing end user support, and ensuring system up time to deliver seamless communication for our organization.
What You Will Do: - Administers and configures Cisco Unified Communications Manager (UCM) rlse 14 for
call routing, SIP, dial plan configurations and the Cisco package contact center rlse 12.6. - Manages the setup, troubleshooting, and maintenance of Cisco 78xx and 88xx series desk phones and analog gateways. Ensures high availability and redundancy of the UC environment, including managing Cisco UCM clusters, gateways, and voice services.
- Configures, provisions, and deploys Cisco 7800 and 8800 series IP phones, including
firmware upgrades, settings, and feature configurations. - Troubleshoots phone registration and call quality issues, ensuring the phones are optimized for voice and video communication.
- Monitors the health and performance of Cisco Unified Communications infrastructure, identifying areas for improvement and optimization.
- Utilizes monitoring tools to track system performance, call quality metrics, and logs to troubleshoot issues proactively for the Verint workforce management tool and 2ring
dashboard displays. - Works closely with the network team, system administrators, and other IT personnel to
maintain seamless communication across platforms. - Documents configurations, procedures, and troubleshooting steps to ensure knowledge transfer and consistency across teams.
- Provides training to internal users and IT staff on Cisco UC systems, phone usage,
contact center and best practices. - Supports all telecom products including Cisco Expressways, Cisco Unified voicemail,
Cisco PCCe Rlse, Cisco Unified Intelligence Center, Esker on Primise Fax server, 2Ring
Dash Displays, Cisco ISR and 8200 Routers, Singlewire 911 System, speech and desktop analytics. - May supervise and provide guidance to staff as assigned.
- Other duties as assigned.
You Will Be Successful If: - Excellent oral and written communication skills.
- Excellent organization of time and tasks, with ability to prioritize assignments and meet
deadlines. - Ability to work under minimal supervision and exercise independent judgment.
- Ability to drive projects to completion while maintaining diplomacy and tact.
- Demonstrated expertise in telephony carrier technologies and vendor management.
- Provide the highest possible level of service to clients.
- Promote teamwork and cooperative effort among employees.
- Maintain safe practices.
- Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.
What You Will Bring: - Associate's or Bachelor's technical degree required
- 8+ years working in IT or healthcare environment in a similar capacity.
- 3+ years of experience in a lead or management role.
- Demonstrated experience in leading with large, complex projects.
- Experience with a variety of project/process management tools and methodologies.
- 8 years of experience working with VOiP systems, cisco unified communications preferred.
- Highly proficient in learning new skills in software, report authoring, and data development and analytics.
- Detail oriented and strong in analytical and interpersonal skills.
- Any Business reporting or VOiP certifications or training is strongly preferred.
- Valid California driver's license and proof of current automobile insurance compliant with policy are required to operate a vehicle and travel for company business.
- Cisco VOiP and Contact Center certification preferred.
About Impresiv Health: Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.
Our approach is and has always been simple. First, think and act like the customers who need us, and most importantly, deliver what larger organizations cannot do - provide tangible results that add immediate value, at a rate that cannot be beaten. Your success matters, and we know it.
That's Impresiv.