Expected Hours: M-F: 9:00 am - 5:00 pm (40+)
Travel Required: Low-Moderate
Nights/Weekends: Low-Moderate
Benefits:
• Full benefits, including medical, dental, vision, and Mississippi state retirement (PERS)
• Limited travel and training provided, including CRM training and professional development opportunities. Job Brief:
Position Summary: Visit Jackson hires a full-time Technology & Business Intelligence Manager to support internal systems and research efforts. This is a mid-level, non-supervisory role - ideal for someone with hands-on experience who's ready to step into a key support position. The person in this role will serve as the organization's primary internal resource for technology tools and business intelligence, working closely with leadership and external partners to improve efficiency, insights, and team collaboration.
Key Responsibilities:
• Manage Microsoft 365 structure and permissions, including SharePoint, Teams, and staff accounts.
• Administer the CRM system (iDSS) - provide user support, maintain data integrity, and assist with onboarding/training.
• Assist in analyzing tourism, marketing, and operational data to support cross-department decision-making.
• Build and maintain dashboards and performance metrics in collaboration with external research partners and the C-Suite
• Support internal technology training and troubleshooting; coordinate with outsourced Managed Service Provider (MSP)for IT support and systems maintenance.
• Provide occasional hardware/AV support (e.g., meeting room setups, workstation troubleshooting).
• Stay informed on technological trends, including AI and digital tools that support operational efficiencies Qualifications:
• Degree in Management Information Systems (MIS), Information Technology, Business Analytics, or a related field
• 1-2 years of relevant experience preferred (internships or project-based experience welcome)
• Familiarity with Microsoft 365 admin tools, SharePoint permissions, and cloud-based file management.
• Experience with CRM systems (iDSS, Salesforce, HubSpot, or similar)
• In-depth knowledge of IT infrastructure, cybersecurity, and data management best practices.
• Familiarity with web development, cloud infrastructure, and data warehousing.
• Comfort working with tools like Power BI, Excel, or Google Data Studio to visualize and share insights.
• Interest in (or exposure to) AI tools such as Microsoft Copilot
• Ability to learn quickly, work independently, and collaborate cross-functionally Full Job Description:
PRIMARY OBJECTIVE OF THE POSITION
The Manager of Information Technology & Business Intelligence provides leadership in technology and data strategy to ensure the organization's infrastructure, systems, and analytics effectively support its mission and goals and that data-driven insights are effectively utilized across all departments. This role requires a blend of technical expertise, leadership, and strategic thinking to harness technology and analytics in advancing the destination's marketing, visitor services, and operational efficiency. The role combines innovative thinking with hands-on management to enhance the organization's technological capabilities and business intelligence framework. Supports all departmental projects and activities. Serves at the pleasure of the President/CEO.
MAJOR AREAS OF ACCOUNTABILITY
Technology Strategy and Leadership:
• Identify and recommend emerging technologies, tools, and solutions that can drive innovation and improve operational effectiveness.
• Establish and maintain a short- and long-range technology plan.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure, networks, hardware, and software.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Serves as the facilitator between IT-managed providers, software and hardware vendors, and research partners.
• Leads or participates in cross-functional projects related to business intelligence and IT, ensuring timely and successful project delivery.
• Assist with the setup, maintenance, and troubleshooting of technology for meetings, staff needs, and events, including AV equipment, video conferencing systems, and other technology solutions.
• Partner with other departments (e.g., sales, marketing) to integrate technological solutions that streamline processes and improve overall business performance. Business Intelligence, Data Analytics and Database Management:
• Leads the development and implementation of a comprehensive business intelligence (BI) strategy, responsible for appropriate data reporting, supporting departments to leverage data-driven marketing strategies, decision-making, and performance evaluation.
• Oversee the collection, analysis, and reporting of tourism-related data to identify trends, visitor behaviors, and opportunities to provide actionable insights and drive decision-making for destination growth.
• Ensure data is accessible and actionable for all departments through user-friendly reporting tools, dashboards, and analytics platforms.
• Serves as the knowledge base personnel lead on the Bureau's CRM, reporting, and research.
• Stay current with the latest developments in business intelligence technology and make recommendations for improving data infrastructure and tools.
• Establish and manage data governance policies and procedures to ensure data accuracy, integrity, security, and compliance with relevant regulations and best practices. Data Governance, Security, & Technology Infrastructure Management:
• Establishes and enforces data governance policies and compliance with data protection regulations (e.g./GDPR, CCPA) to ensure data quality, consistency, and integrity across all systems.
• Ensure continuity plans are in place for IT operations, including disaster recovery protocols and backup systems.
• Works with the COO to ensure that the organization's CRM is stable and that the data collection policies and practices produce ethical and reliable reporting outcomes.
• Ensure the availability, security, scalability, and reliability of IT systems and services, with minimal downtime and maximum efficiency to support uninterrupted business operations.
• Lead IT troubleshooting and support efforts during technical disruptions or crises.
• Manage vendor relationships and service contracts related to IT services and BI tools to ensure optimal performance. Reporting & Presentations:
• Prepare regular reports and presentations to the C-Suite, highlighting key insights, technology performance, and BI-driven strategies.
• Use data to communicate the impact of technology and analytics on the DLO's strategic goals, such as increased visitation, improved visitor satisfaction, and enhanced marketing ROI.
• Ensure that business intelligence insights are effectively communicated to stakeholders and that the data drives action. Leadership, Training and Support:
• Foster a collaborative and innovative team environment, encouraging continuous learning and adopting best practices in technology and data management.
• Develop and manage team performance metrics and deliverables to ensure objectives are me
• Provide training and support to end-users on business intelligence tools and data analysis techniques.
• Assist teams in understanding and utilizing data to make informed decisions.
• Provides help-desk support for Visit Jackson staff.
• Provides technology and best practice training for all staff; assesses training needs in collaboration with operations.
• Supports the administration and COO regarding policies, procedures, and guidelines related to all technology and administration within the organization.
• Manages, recommends, and maintains budget and inventory for IT hardware and software systems and Business Intelligence systems. Other Duties:
• Support the COO in establishing technology and business intelligence policies and procedures
• Represents the Bureau at relevant meetings sponsored by local, state, and national organizations.
• Participates in and attends community, industry, and Visit Jackson events.
• Maintains professional and technical knowledge by participating in educational opportunities, attending workshops, benchmarking professional standards, reviewing professional publications, and establishing personal networks.
• Be willing and able to travel and work evenings, weekends, and holidays based on clients' and office demands.
• Any other duty assigned by the President/CEO. REQUIREMENTS
Education and Certifications:
• Bachelor's degree from an accredited academic institution in Information Technology, Computer Science, Data Science, Business Intelligence/Analytics, or related field.
• A Master's degree (e.g., MBA) or relevant certifications, such as Certified Business Intelligence Professional and certifications in relevant technologies or business intelligence platforms, are desirable but not mandatory. Experience:
• 2 years of experience managing and optimizing IT systems, CRM platforms, and business intelligence tools (e.g., Google Analytics, Tableau, Power BI, Adobe Analytics).
• 2 years' experience in business intelligence, data analytics, and reporting. Skills & Competencies:
• In-depth knowledge of IT infrastructure, cybersecurity . click apply for full job details
Date Posted: 17 April 2025
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