Job Description Manager of End User Computing
Up to $150K
25482
Pinnacle Partners is assisting our client in their search for a Manager of End User Computing to join their team in the Marlborough, MA area. This successful resource will be responsible for leading a team of 5+ resources to handle day-to-day computer, software, and equipment requests.
RESPONSIBILITIES:
- Implement and develop strategies to align with business objectives
- Lead the development and tracking of KPIs to measure performance across EUC operations
- Serve as a key escalation point for technical and service-related issues
- Oversee service request management, incident response, and PC builds
- Manage device provisioning, patching, and retirement
REQUIREMENTS:
- Bachelor's degree in Information Technology, Computer Science, or related field
- 5+ years of experience in IT support
- 3+ years of experience in a management role
- Proficiency in IT Service Management
PREFERRED SKILLS:
- ITIL Certification
- Proficiency w/ Quest KACE and Microsoft Intune
- Exposure to Freshdesk
TERMS:
This is a direct hire opportunity with a salary up to $150K based on experience. They offer benefits including medical, dental, and vision coverage along with additional perks.