Position Overview:
We are seeking a detail-oriented and experienced Accounting Manager of Operations with a specialty in Billing to join our finance team. The successful candidate will oversee the day-to-day billing operations for our professional services company, ensuring accurate, timely, and compliant billing processes. This role will also involve managing a team, collaborating with cross-functional departments, and implementing improvements to billing processes to optimize operational efficiency.
Key Responsibilities:
- Billing Operations Management:
- Lead and manage the end-to-end billing process, ensuring accurate and timely invoicing for clients.
- Ensure billing is consistent with contract terms and client agreements, and address any discrepancies.
- Coordinate with project managers, client services, and sales teams to confirm accurate billable hours, expenses, and service deliverables.
- Review and approve complex client invoices, including those with customized terms or multiple billing scenarios.
- Team Leadership & Development:
- Supervise and mentor 2 supervisors, fostering a collaborative and high-performance environment.
- Train, guide, and develop team members on best practices for billing processes, software, and tools.
- Provide performance feedback and ensure continuous professional development within the team.
- Process Improvement & Efficiency:
- Analyze current billing workflows and identify areas for improvement to streamline operations and increase accuracy.
- Develop and implement automated billing solutions to reduce manual processes and improve turnaround time.
- Work closely with IT and systems teams to improve billing software and tools integration for enhanced efficiency.
- Client & Stakeholder Collaboration:
- Serve as the primary point of contact for billing-related inquiries, ensuring prompt resolution of client or internal concerns.
- Build and maintain relationships with internal stakeholders such as sales, operations, and legal teams to ensure smooth project and contract transitions.
- Coordinate with the collections department to resolve aged receivables, payment discrepancies, and billing inquiries.
- Financial Reporting & Compliance:
- Support month-end and year-end financial closing processes, ensuring accurate revenue recognition and adherence to accounting standards.
- Ensure billing practices are compliant with relevant tax laws, accounting standards, and company policies.
- Prepare and analyze billing reports, providing insights on revenue trends, client payment behaviors, and operational efficiencies.
- Additional Responsibilities:
- Participate in budgeting and forecasting processes, specifically for revenue recognition and billing projections.
- Assist with audit preparation and other ad-hoc financial analysis as required.
Qualifications:
- Education:
- Bachelor's degree in Accounting, Finance, or related field. CPA or CMA preferred.
- Experience:
- Minimum of 5-7 years of experience in accounting, with at least 3 years in a billing operations management role, ideally within a professional services environment.
- Proven experience in managing billing teams and improving operational processes.
- Technical Skills:
- Strong proficiency with accounting software (e.g., NetSuite, QuickBooks, or similar systems) and billing platforms.
- Advanced Excel skills (e.g., pivot tables, VLOOKUP) for data analysis and reporting.
- Knowledge of accounting principles (GAAP) and billing best practices.
- Key Competencies:
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy in billing and financial reporting.
- Leadership capabilities with experience managing and developing teams.
- Effective communication skills to interact with internal teams, clients, and vendors.
- Ability to adapt to fast-paced environments and changing priorities.