Manager, Network Operations

Work Schedule:
M-F

The Network Manager is a dynamic and strategic leader responsible for overseeing the design, implementation, and maintenance of the organization's network and IT infrastructure. This role combines hands-on technical expertise with leadership to ensure network reliability, security, and performance across LAN, WAN, wireless, cloud environments, co-location data centers, and enterprise IT assets. The Network Manager will lead a small team, including one direct report, while collaborating with other IT professionals to optimize network performance, security, and cloud integration. This role is also accountable for ensuring the optimal operation of network hardware, software, and communication systems.

Essential Duties & Responsibilities:

• Serve as the primary point of contact for network operations, addressing escalated issues and coordinating with IT leadership to resolve complex problems.

• Develop and maintain comprehensive network documentation, including diagrams, configurations, and operational procedures.

• Lead capacity planning initiatives to ensure network scalability and performance under growing demand.

• Conduct risk assessments and develop mitigation strategies to minimize potential disruptions to network services.

• Evaluate and recommend emerging technologies to enhance network performance, security, and reliability.

• Collaborate with cybersecurity teams to implement robust security measures and monitor network integrity.

• Support IT governance and compliance efforts by integrating best practices into network operations.

• Facilitate cross-departmental communication to align network strategies with broader IT and business goals.

Leadership and Team Management:

• Direct and mentor a small team, promoting skill development and continuous learning.

• Coordinate troubleshooting, performance tuning, and problem resolution.

• Foster a collaborative environment, encouraging innovation and teamwork.

• Oversee training initiatives to ensure staff proficiency in network management, cloud technologies, and security.

• Manage performance reviews, provide constructive feedback, and facilitate professional development.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or related field (or equivalent experience).

• 7-10 years of experience in network engineering, including 3+ years in a leadership or senior/SME role within a large healthcare or enterprise environment.

• Strong expertise in designing, building, managing, maintaining, and implementing multi-site enterprise network architecture.

• Proficiency in network protocols (e.g., BGP, OSPF, VLANs, VPLS) and cloud networking principles.

• Advanced hands-on experience with Cisco and Palo Alto technologies.

• Experience with IT infrastructure management, including LAN, WAN, wireless, cloud, and data centers.

• Demonstrated ability to oversee IT governance, compliance, and network security practices.

• Familiarity with network monitoring tools (e.g., SolarWinds) and IT asset management.

• Certifications preferred: CCNP, CCIE, PCNSE.

• Excellent leadership, communication, analytical, and problem-solving skills.

• Proven track record of managing network operations in a healthcare or large enterprise setting.

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:
794 Roble Rd

Primary Location:
HNL- Roble

Position Type:
Onsite

Department:
6 IS Management