Manager Network Infrastructure

Job Description

The Network Manager provides team leadership and technical guidance for network projects, support, and initiatives. They cover all aspects of our clients' network covering datacenters, edge, and cloud. The role will collaborate with vendors, staff, and peer organizations to ensure the stability and integrity of our client's infrastructure. The position requires a solution minded person with experience in the design, configuration, management, and deployment of large enterprise networks. Additionally, this position will provide leadership to advance technical capabilities and achieve the highest level of efficiency.

Key Responsibilities:

Manage a team responsible to configure, deploy, and maintain networking solutions of LAN, WAN, WLAN, SDWAN, and Cloud focused infrastructure.

Agile ownership mindset to manage projects and/or product teams in network, cloud, automation, AI, etc.

Create and maintain reports on network metrics, KPIs, SLAs, ensure high performance and maximum availability.

Analyze performance data and metrics, identify problem areas, and provide actionable insight to problem resolution in addition to driving reductions in incidents and events, striving for preemptive and preventative actions.

Maintain consistent communications with department, director, and peer managers with emphasized diligence during Priority 1 and 2 incidents.

Work within cross-team departments to provide network services, prioritize tasks and respond to customer needs.

Participate in and ensure compliance with ITSM including the Change and Problem Management process.

Oversee and drive research and development for modern technologies and implement automation for repeatable processes.

Prepare and maintain documentation and accurate inventory of network infrastructure, including, SOPs, diagrams, and configuration information.

Assist with vendor management, service and support contacts, team budgeting, annual forecasting, and 35-year forecasting.

Accountable for team engagement, performance including performance reviews.

Understand that assisting to resolve issues outside our area is also our responsibility.

Own and drive issues through closure; engage all appropriate cross-team resources.

Establish, maintain, and manage key vendor relationships. Optimize cost efficiency through strategic sourcing and procurement decisions.

Partner with NOC (Network Operations Center) and IT teams to ensure enterprise optimal network performance and availability.

Set annual and quarterly team and personal challenging goals that align with executive strategies.

Participate in managing off-hours support and projects.

Collaborate with global teams on projects, standardization, support, change management, and coverage.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

Experience:

10+ years in technology with a minimum of 2 years in leadership roles.

Must have experience leading technical teams.

Technical Skills:

Working knowledge of networks (Cisco, Palo Alto, Juniper - any enterprise-level system), Cloud (Microsoft Azure), and load balancers (F5, Azure, Nginx).

Excellent comprehension of IP network and routing fundamentals with experience in Cisco and Microsoft Azure environments (AWS is acceptable).

Infrastructure background, including server-side experience.

Datacenter landscape knowledge, including overall IT systems, DMZs, L1-L4, and Cloud.

Fundamental knowledge of datacenter and cloud environments.

Knowledge of industry best practices for infrastructure design and management.

Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.

Excellent interpersonal, creative, attention to detail, and oral and written communication skills tailored for the intended audience.

Personality is crucial for the role. Nice to Haves:

Working knowledge of Jira, Confluence a plus.

Experience working with global and offshore resources a plus. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .