WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.
Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.
WHAT WE OFFER - Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
- Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
- Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.
Position Summary: The Manager of Local Support/Asset Management is responsible for overseeing the day-to-day operations of corporate support needs and managing the organization's IT assets. This role ensures efficient and effective support for all IS needs, including hardware, software, and network issues, while maintaining accurate records of IT assets.
Primary Responsibilities: - Remote Technical Support: Oversee the provision of technical support to end-users that are remote, ensuring timely resolution of hardware, software, and network issues.
- Asset Management: Maintain accurate records of IT assets, including inventory management, asset tracking, and lifecycle management.
- Process Improvement: Assist in the development and implementation processes to improve the efficiency and effectiveness of IS support and asset management.
- Vendor Management: Work with vendors in procurement, maintenance, and support of IT assets.
- Compliance: Ensure compliance with organizational policies, procedures, and regulatory requirements related to IS support and asset management.
- Reporting: Assist in generating and analyzing reports on IS support activities and asset management to identify trends and areas for improvement.
- Budget Management: Assist in the development and management of the IS support and asset management budget.
Experience/Education Requirements: - Experience: Minimum of 5 years of experience in IT support and asset management, with at least 2 years in a supervisory role.
- Skills: Strong leadership and management skills, excellent problem-solving abilities, and effective communication skills.
- Technical Knowledge: Proficiency in IT support tools and asset management software.
- Certifications: Relevant certifications such as ITIL, CompTIA A+, or similar are preferred.
Skills/Requirements: - Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Excellent analytical and decision-making skills.
- Proficiency in Microsoft Office Suite and other relevant software.