Manager Information Technology Services 2

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of Deputy Commissioner for Technology, within the Dedicated Support, Office of Mental Health Portfolio, the Director of Field Services oversees approximately two dozen multi-disciplinary IT teams located across the state, everywhere the NYS Office of Mental Health conducts business. These IT teams are responsible for providing direct user support, managing end-user devices, and coordinating IT service delivery within the operational business environment. Duties include but are not limited to:

- Develop strategy to support OMH business objectives collaboratively with the ITS governance team and OMH leadership.
- Supervise regional field service managers supporting OMH.
- Set policy and procedures for customer-embedded support teams.
- Orchestrate end-user hardware procurement standards and strategies.
-Standardize and streamline user account provisioning processes and system access requests to meet customer targets.
- Manage customer satisfaction issues - problem solving, escalating and deescalating as appropriate.
- Provide project oversight, working with delegates to facilitate computer and network changes for office relations, new facilities, and refresh initiatives.

Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 2, SG29/M3, OR in a position at the SG27/M2 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off

• Thirteen (13) paid holidays annually

• Up to Thirteen (13) days of paid vacation leave annually

• Up to Five (5) days of paid personal leave annually

• Up to Thirteen (13) days of paid sick leave annually for PEF.

• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs

• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership

• NYS Deferred Compensation

• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

• Public Service Loan Forgiveness (PSLF)

• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone

Fax

Email Address

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.