Manager

Education Required: Bachelor's degree in Nursing (or actively enrolled in a BSN program) or Bachelor's degree in Social Work. Experience Preferred: Minimum of 3 years experience in Case Management Preferred: Previous Leadership experience Skills Represents the department on several process improvement, standardization, and regulatory committees. Operates strategic plan by setting and monitoring department Key performance measures and goals. Determines department scope of care or service in relation to values, mission, and strategic plan of the institution. Assist with developing long term department plans. Working knowledge in human relations, customer service, inventory management. Ability to work with multiple people while meeting numerous requests and deadlines. Goal oriented with initiative and potentials for self-development. Maintains organizational and priority setting skills. Knowledge of CMSA's Case Management standards of practice. Knowledgeable concerning Inpatient/Subacute/Acute rehabilitation regulatory standards. Licensure/Certification/Registration Preferred: Current Licensure in respective discipline. Overall Physical Demands Material Handling Occasional Unilateral Lifting 5 Pounds Unilateral Carry 5 Pounds Repetitive Functional Activities Never Occasional Frequent Constant Walking X Above Shoulder Reach X Bending X Stairs X Forward Reach X Ladder X Squatting X Fine Motor Coordination X Static Balance X Sustained Squatting X Dynamic Balance X Gross Motor Coordination X Repetitive Kneeling X Sustained Kneeling X Simple Grasp X Crawling X Firm Grasp X Pinching X Sit/Stand Hrs per Day Hrs at One Time Sit 6 hours 2 hours Stand 2 hours 15 minutes Resource/Transitional Care Specialist Material Handling Occasional Unilateral Lifting 5 Pounds Unilateral Carry 5 Pounds Repetitive Functional Activities Never Occasional Frequent Constant Walking X Above Shoulder Reach X Bending X Stairs X Forward Reach X Ladder X Squatting X Fine Motor Coordination &nbs Position Competencies: Competencies are essential skills needed to be successful in a position. These competencies are required to help the department maintain a high level of productivity and success. Each competency will be evaluated by observation. If evaluated by another method i.e. simulation, discussion or post test please note in the comment box below each corresponding competency. Department Performance: Responsible for the quality of services to enhance the experience of all customers, both internal and external. Strives to meet departmental goals and expectations through the implementation of best practices; identifies challenges to meet goals; and provides solutions through innovation as evidence by department scorecard. Participates in department/hospital performance initiatives to attain specific goals set forth by management. Logs/documents per hospital policy and department standards. Demonstrates fiscal accountability for department resources and the ability to achieve outcomes within allocated resources. Ensures that budget plans are consistent with organizational mission and objectives by developing and administering the operating and capital budget efficiently. Manages year-end inventory processes. Prepares reports, data, and presents information regarding staff productivity. Is supportive and committed in developing and achieving departmental goals and outcome measures; accepting responsibility for their team's productivity and performance in regard to their accountability matrix. Manages human resources to assure quality services and promote positive employee relations. Determines the appropriate qualifications of required staff and recruits competent staff consistent with those criteria using structured and/or team interviews. Provides timely, effective employee evaluations and competency assessments; promotes a culture of employee recognition and celebration of accomplishments. Sets challenging standards; recognizes and rewards staff for good job performance. Resolves problems encountered during daily operations and determines appropriate solutions. Properly documents and coaches situation which may be cause for disciplinary action and provides this information to the Director and follows disciplinary action process with guidance from Director. Creates a cooperative work environment marked by sharing of ideas, sensitivity to the needs of others, shared visions, and joint efforts to attain organizational goals. Ensures that employees understand the department's goals and procedures and adheres to the organization's standards/expectations. Provides on-the-job training, mentors new and established employees, and collaborates with other team leaders to coordinate training for staff. Provides ongoing continuing education related to industry updates and changes. Essential Duties and Responsibilities: Provide exceptional service and/or care to all patients, customer and team members. Carries out supervisory responsibilities in accordance with the Hospital's/Clinic's policies, procedures, applicable laws and regulations. Reviews departmental processes and procedures, assists in the development of or revision of needed processes or procedures. Provides work instruction and assists employees with difficult and/or unusual assignments. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion. Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations for solutions. Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact. Responds orally to informal grievances and relays information to the Director. Abstracts data from records and maintains statistics. Determines patient review dates according to established diagnostic criteria. Assists review committee in planning and holding federally mandated quality assurance reviews. Responsible for providing assistance with managing team workloads by coordinating and participating in various aspects of Case Management services. This includes utilization management/review, referrals to outside agencies, eligibility determination, monitoring, assessment, and evaluation of patient needs / services. Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Maintains a thorough and updated knowledge of community resources, nursing facilities and agencies, Interqual and Milliman Screening Criteria. Provides staff updates with changes in rules and regulations. Interprets and explains state and federal rules and regulations to staff. Analyzes insurance, governmental, and accrediting agency standards to determine criteria concerning admissions, treatment, and length of stay of patients. Reviews application for patient admission and approves admission or refers case to facility utilization review committee for review and course of action when case fails to meet admission standards. Compares inpatient medical records to established criteria and confers with medical and nursing personnel and other professional staff to determine legitimacy of treatment and length of stay.
• I have assessed the competency of this employee to perform the essential position skills as a part of their performance evaluation. Based on this assessment, this employee: