Manager I

Overview

Product Engineering and Delivery Services within Consumer Banking Services is looking for a Manager I to lead a delivery team responsible for supporting the Membership Portfolio under Core Banking Services. In this role, you will lead a talented team of cloud developers focused on delivering Membership solutions. The individual will be responsible for defining and managing the product vision, strategy, and roadmap for our solutions. This role requires a blend of technical expertise, strategic thinking, and leadership skills to ensure the successful delivery of high-quality products and services of high complexity on a wide range of technologies and platforms. This role will require you to work with limited input and direction from the Technology Product Owner.

Responsibilities

Develop and own definition of technical product scope and capabilities, partnering with business owners, portfolio managers, and architecture
Plan and manage product budgets taking appropriate steps to stay within budget
Contribute to establishing team objectives and KPIs aligned with business and organizational goals
Ensure staff has the resources and skills needed to support work initiatives
Build delivery teams by identifying the skills and resources needed to fulfill product portfolio needs
Manage end-to-end product delivery including design, build, test, and deployment
Manage product deployment and operations in conjunction with Ops team
Manage product risk and security in partnership with InfoSec, Risk, Internal Audit, ETS Audit and Compliance teams
Manage stakeholder expectations throughout product lifecycle
Manage relationship with vendors and establish scope of vendor support
Define clear core work definitions, process flows, and operating models; demonstrate the complete lifecycle and capabilities of the service
Perform benchmarking and trend analysis to drive continuous improvement and elevate service performance
Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts, and industry best practices
Ensure effective and efficient allocation of staff resources (supply) to projects and initiatives (demand) by analyzing project scope
Partner with Technology Product Owners and vendors to ensure that the right resources (skills, competencies, team size) are available and obtainable
Provide constructive and actionable feedback to resources, Technology Product Owners, and vendor management to ensure expected performance and satisfy service SLAs
Review and provide vendor contract
Ensure compliance with Navy Federal standards, practices, and processes
Perform supervisory/managerial duties:
Establish performance goals and priorities
Prepare, conduct, and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure goals and objectives align with division/department strategy
Perform other related duties as assigned

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or related field
Experience managing personnel and information technology resources
Lead and manage a team of cloud developers, providing direction, support and mentorship
Strong understanding of cloud platforms such as Azure and AWS
Experience and knowledge of software development practices
Experience with Agile software development practices
Experience and working knowledge of the Systems Development Lifecycle (SDLC)
Effective verbal and written communication
Effective relationship building, negotiation, and facilitation skills
Effective research, analytical, and problem-solving skills
Effective in producing desired results and achieving goals and objectives
Exposure to working with all levels of staff, management, stakeholders, vendors
Skilled in presenting findings, conclusions, alternatives, and information clearly and concisely

Desired Qualifications

Master's Degree in Information Technology, Computer Science, or related field
Knowledge of Navy Federal core banking systems / applications
Experience with ServiceNow and Azure DevOps
Certifications: SAFe Lean Portfolio Management, SAFe Product Owner / Product Manager, PMP, ITIL, DevOps

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA Heritage Oaks Drive, Pensacola, FL Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld Best Places to Work in IT

• Forbes 2024 America's Best Large Employers

• Forbes 2024 America's Best Employers for New Grads

• Forbes 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials 2024

• Fortune Best Workplaces for Women 2024

• Fortune 100 Best Companies to Work For 2024

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.