Manager Front of House Operations Graylyn Conference Center

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

This individual must exude professionalism and spread a passion for service through a natural leadership presence. Sets the example for the high standards expected from the legacy of Mrs. Gray. Ensures a sense of home and unparalleled quality of service. This position will oversee Front Desk Coordinator(s) Front of House Staff and Supervisor(s) in addition to the Security and Night Audit units. This position will be responsible for working varied shifts at the discretion of the Assistant General Manager / Director of Room Operations.

Job Description

Essential Functions:

• This position will be the leader for all customer-focused interactions with our guests in Room Operations.

• Recruits, hires, and trains new staff members.

• Schedules and oversees staff and functions of Security, Night Audit, Front Desk, Bell Services, Transportation, and Valet.

• Ensures the training of and execution of the highest level of guest service and adherence to standards.

• Serves as key administrator for Property Management Software system for room operations-related functionality.

• Oversees inventory of all front-of-the-house print materials.

• Oversees the Retail Outlets and Estate offered amenities.

• Facilitates the delivery of product and service delivery to meet or exceed guest expectations.

• Efficiently develops an extensive knowledge of Graylyn facilities and relevant historical facts to best guide and provide a Graylyn experience to our guests.

• Manage weekly payroll and expenses to the previously allocated budget.

• Implements procedures and policies to advance operations.

• Attends weekly meetings and disseminates the information to the staff.

• Handles any client or staff conflicts as well as issues with the daily activities of in-house groups.

• Adheres to the policies of the resort as set forth by the Employee Handbook and reports any observed violations to Human Resources.

• Maintains a good working relationship with all departments.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Bachelor's degree plus two years of related experience with some supervisory experience, or an equivalent combination of education and experience.

• Ability to create a captivating environment.

• Ability to learn and perform all essential functions of direct reports.

• Excellent communication skills, both verbal and written.

• Ability to make independent judgment decisions.

• Excellent interpersonal skills, including customer service skills.

• Managerial capabilities, including making schedules.

• Ability to exercise independent judgment.

• Ability to resolve conflicts among guests and or employees.

• Ability to organize space and equipment.

• Ability to interact with guests positively and tactfully.

• Ability to operate computers, knowledge of Opera, and general knowledge of MS Office or Google suite of products.

• Ability to troubleshoot computer errors and system problems.

• Valid driver's license with a good driving record; must be insurable.

• Ability to work any assigned shift/work schedule.

• Subject to both environmental conditions: activities occur both inside and outside.

Preferred Education, Knowledge, Skills, Abilities:

• Previous experience in the Hospitality industry.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

• Physical activities include: stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.

• The worker is required to have visual acuity to operate motor vehicles.

Environmental Conditions:

• The worker will be subject to both environmental conditions: activities occur both inside and outside.

• 90% of working hours will be standing or walking.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full timeNote to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact or .