Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Title and Summary
Manager, First Line Risk
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
What is the opportunity?
This is an exciting opportunity to help our business functions manage their risks to support the achievement of business objectives within Real Time Payments International at Mastercard.
The successful candidate will become part of a high-performing team, dedicated to delivering real-time payment services across the globe that underpin over 32 billion transactions a year.
This role is part of the 1st Line of Defence, with a reporting line into the First Line Risk Director.
The appointee will support the First Line Risk Director in embedding a risk management framework and culture to improve risk identification, management, treatment, and reporting across the organization. This is a strategically important role that requires working closely and broadly across the business to enhance decision-making, reduce operational risk, and improve overall service resiliency.
The key mandate for the role will be to work closely with Risk Owners, colleagues in Control Assurance & Validation, and the 2nd Line of Defence to support:
- Successful risk assessment that sees ownership of treatment and risk reduction.
- Training & awareness campaigns to embed a culture of risk management within BAU.
- Maintenance & reporting of risk registers to support appropriate discussion, escalation, and risk-reward decision-making.
- Risk deep dive activities related to areas of perceived risk or weakness that produce insights to proactively manage risk to the organization.
- Governance arrangements that ensure risk practices are being followed, with redirection through C-Suite approval.
What are the key responsibilities of the Role?
- Manage risk consistently across Real Time Payments International, with clear ownership and standards from the 1st, 2nd, and 3rd Lines of Defence.
- Promote a strong, developing risk culture where managing risk is integral to work.
- Evaluate the organization's risk exposures, including identification, assessment, and monitoring of risks to support informed decision-making.
- Collaborate with Controls Assurance & Validation to ensure effective risk controls.
- Provide risk briefings to senior colleagues, ensuring risks, issues, and breaches are monitored and escalated appropriately.
- Support cross-functional initiatives to achieve risk goals, policies, and processes.
- Perform Risk and Control Self-Assessment (RCSA) to support risk and control management.
- Partner with Lines of Business to identify, track, escalate, and resolve issues promptly.
- Understand and comply with relevant legal and regulatory requirements applicable to RTP.
What knowledge and skills are we looking for?
- Knowledge of key risk management principles supported by relevant experience.
- Understanding of the three lines of defence operating model.
- Ability to develop trusted relationships with peers and senior stakeholders.
- Ability to work independently with minimal supervision.
- Strong analytical skills and ability to communicate complex data clearly.
- Adaptability to changing priorities.
- Excellent communication skills across all channels.
- Team player with the ability to build effective relationships.
- Attention to detail and quality of output.
- Understanding of data analytics methods and technical risk management.
- Advanced Excel and PowerPoint skills; knowledge of reporting tools like Open Pages, PowerBI, PowerApps is a plus.
- Experience in conducting RCSA.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of accessed information;
- Report any suspected security violations or breaches;
- Complete all mandatory security trainings as per Mastercard's guidelines.