You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
your professional development. Find your place in technology on .
The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
The Team
One App is the enterprise web framework that powers American Express's digital experiences. It's a fresh take on web application development which consists of a Node.js server that serves up a single page app built using React components and makes use of Holocron, our library for building and composing microfrontends) to allow for code splitting via independently developed, tested, and deployed Holocron Modules (microfrontends).
Our goal is to provide a web application framework for building fast, scalable, secure, and modular experiences. Leaving the tooling to us so our users can focus on what matters - delivering performant, maintainable digital experiences. We are constantly working to evolve the framework through user research, testing, and ideation.
The Role
As the Product Manager for One App, you bring a strong passion for Technology and front-end development, to create a product that meets the evolving needs across the enterprise. Managing the One App will require you to develop a deep understanding of our user's tooling, workflow, and communication needs. Based on these, you will identify and execute against opportunities that not only improve the quality of the framework, but also ensure it is adopted, and the needs of our consumers are met in the most effective way possible.
In addition to managing the product, you will also be an advocate within the community, partnering closely with teams adopting our framework to better understand their challenges and needs. This may take the form of troubleshooting issues or giving presentations at town halls on releases and related product updates.
Responsibilities
- Execute against the vision for One App and articulate how it continues to drive value.
- Drive adoption across new user groups by articulating the value of the product
- Define key metrics against our OKRs and show progress against these
- Write and review features and users stories, to be worked on by the engineers using the agile methodology
- Participate in Scrum rituals and drive release prioritization
- Identify and remove blockers for the team
- Document and communicate releases across the enterprise
- Identify and collect key metrics to drive decision making for product prioritization
- Research and share emerging technology trends in the fields of web technologies.
- Generate reports from JIRA on progress, delivery, and task breakdown of scrum team
- Help maintain an accurate roadmap based on day-to-day prioritization
- Develop a deep understanding of how product development in the enterprise works and how front-end frameworks are used in building applications.
- Work closely and coordinate with various Product Owners, Engineers, Designers, Subject Matter Experts, and Analytics team to ensure the library and guidelines are meeting the needs for American Express product and marketing teams
- Display thought leadership, drive process optimization, and inform best practice perspectives on systems design
- Support reporting on ROI to leadership
Minimum Qualifications
- Prior background in product management, Product Owner roles in the technology industry
- Experience working with Agile methodologies (scrum), certification a plus
- Experience working with cross-functional teams (Tech, Design, Analytics, Product, Marketing, etc.)
- Experience with complex technology and product development with a basic understanding of web technology and front-end development frameworks (e.g. React, Node, etc.)
- In-depth experience with JIRA for workflow management
- Experience working in both an enterprise and start-up environment preferred
- Experience developing dashboards and reports to provide visibility into business value achieved / operational progress
- Relentless desire to continually iterate and improve
- Passion and advocacy for a customer-first approach
- Strong executive presence and interpersonal skills with the ability to navigate challenges
- Ability to be self-sufficient, prioritize, multi-task, and perform effectively under pressure
- Comfortable leveraging Slack, JIRA, Confluence, Bitbucket, and GitHub
- Proactive team player with a passion to consistently deliver a high-quality product and exceed customers' expectations
- Excellent communication skills; verbal, written
- Excellent relationship building, presentation, and collaboration skills
Preferred Qualifications
- Experience with front-end development frameworks
- Design background