Manager Consulting (Senior Manager Level) - Travel and Hospitality Consulting Travel & Hospitality Consulting Practice ABOUT US Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at .
COGNIZANT CONSULTING Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value. We provide a number of Business/IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions. The Cognizant Consulting team is a high performing organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing.
The Role Our Travel & Hospitality consulting practice is looking for a
Manager Consulting to join our journey. We're looking for someone who has demonstrated expertise in working with hotel clients to transform and grow their customer facing operations, owner and stakeholder profitability, and internal operations and systems. As a member of our team, you will be responsible for building client relationships, supporting the growth and development our practice and consulting colleagues, and business development.
Our team works with clients across the full spectrum of the Travel & Hospitality sector - including Airlines, Hotels, Restaurants, OTAs, and Travel Services providers - to help develop functional strategies and build new capabilities that elevate performance in customer and employee experience, operational efficiency and effectiveness, and ways to leverage emerging technologies.
We're looking for
Consulting Managers who can deliver within Cognizant's Five Pillars of Consulting Excellence, which are: 1) Project Execution, 2) Expertise, 3) Business Development, 4) Practice Development, & 5) People Development. At
the Manager Consulting Title (Senior Manager Level), this means overseeing advisory consulting engagements, being a trusted advisor to clients, establishing oneself as a thought leader in your field, solving complex problems, consultatively working with a client to achieve business goals, driving contributions to offerings and innovations, and serving as a people leader, guiding multiple teams as they work to transform a client and the world. In addition to enabling consulting excellence through the Five Pillars of Consulting, the specific requirements for this position are below.
Our consulting solutions are in demand and we're passionate about making a difference. If you have experience with the above, are a selfless leader, and are committed to client-facing environment; if you want to grow your career with a team that wants to build something great together, we want to hear from you. Apply now.
Responsibilities - Serve as the Engagement Lead and manage teams of Consultants, Senior Consultants, and Managers for one or more commercial projects to ensure effective negotiations, well-aligned solution-delivery-to-plan, clear engagement governance accountabilities, profitability, and overall client satisfaction
- Supports the business development activities of senior level leaders within an account or region, prices the consulting component of engagements, coordinates resources, and provides business development guidance to Consultants, Senior Consultants, and Senior Consulting Managers (e.g., accurate delivery estimates, storylines, proposal coordination and development, client presentations)
- Assesses proposed solutions from an opportunity expansion and strategic growth perspective, including partner / alliance involvement
- Lead client workshops and support business analysis interviews
- Monitor and supervise the daily activities of project staff, including consulting and non-consulting team members
- Enrich client partnering and anticipate client needs based on a solid understanding of emerging industry requirements and/or technological breakthroughs in Travel & Hospitality industry
- Ensures the appropriate alignment and collaboration of consulting teams and individuals to support project requirements and activities in the focus area and within larger Cognizant and client ecosystems
- Serve as a people leader, supporting the recruitment, onboarding, upskilling, and mentorship of your colleagues in Consulting; participate in people development and community-building activities
- Guide development, provide feedback, and conduct performance reviews
- Advocate for and establish appropriate recognition for Consulting within projects, and negotiate applicable consultant rates in project sizing that correspond to the value Consultants contribute to engagements
- Develop and manage the capture, communication, and sharing of intellectual property (IP) and project artifacts for a focus area, domain area, or practice management area
- Exercise leadership in the development of Consulting service offerings
- Leverage collegial networks across Cognizant (e.g., sales, service line community, offshore delivery) and external partners to innovate solutioning or resolve issues
- Support and contribute to the establishment of thought leadership in the industry, to promote Cognizant's brand and to drive additional opportunities for Cognizant
- Recruits, hires, develops, and manages consulting talent
- Mentors and supports the career development of promising candidates and interns
- Acts as a resource for team members and colleagues, based on extensive consulting and management experience, and industry expertise
Qualifications - 10 + years of consulting, professional services, digital strategy development, advisory, or transformation programs serving Hotel clients in a client-facing capacity; serving and leading external client engagements, including experience implementing large scale hospitality solutions in areas including GRS, PMS, POS, or Customer Experience and Loyalty
- A proven track record of program delivery leadership in a client-facing role, with at least 2 of these (though ideally more) in leading digital technology teams
- Experience in successfully developing and leading consultant teams in planning, task structuring, analysis, and solution delivery
- Bachelor's degree in a relevant business or technical discipline; MBA or advanced business degree preferred
Cognizant is an Equal Opportunity Employer M/F/D/V Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service