Manager, ARO Operations

Plano, Texas

Wheeler Staffing Partners
Apply for this Job

Job Title: Manager, ARO Operations

Location: Plano, TX (Hybrid - 4 Days Onsite, 1 Day Remote)

Schedule: Monday-Friday (Hours may vary between 7:00 AM-4:00 PM or 8:00 AM-5:00 PM)

Employment Type: Full-Time Contract-to-Hire

Pay Rate: $44-$67/hour (Equivalent to $90,000-$140,000 annually, based on experience)

Posted by: Wheeler Staffing Partners


Position Overview

Wheeler Staffing Partners is hiring a Manager, ARO Operations for a healthcare revenue cycle organization in Plano, TX. This leadership role is responsible for overseeing AR optimization operations, managing large teams, and delivering client-facing performance improvements across healthcare reimbursement processes.

This is a hybrid role with four days onsite (Monday-Thursday) and one day remote (Friday), following initial training.


Key Responsibilities

  • Lead and manage a team of 12-15 AR specialists, supervisors, and leads
  • Oversee team performance, development planning, and operational execution
  • Serve as the escalation point and subject matter expert (SME) for client-facing issues
  • Collaborate with internal teams to onboard new clients and manage ongoing success
  • Partner with analytics and leadership to define and improve KPIs, reporting, and client satisfaction metrics
  • Identify and implement process improvements and operational best practices
  • Contribute to the commercialization and scaling of AR optimization solutions
  • Represent the organization in client meetings, offering insights and solutions around denials and accounts receivable

Required Qualifications

  • 4+ years of experience in an operational leadership role
  • 7+ years in healthcare revenue cycle management (RCM), including services, EHR/EMR, provider operations, or healthcare IT
  • 5+ years of experience specifically in denials management
  • Strong understanding of UB-04 forms in a hospital or third-party billing environment
  • Demonstrated experience managing large teams (10-15 people or more)
  • Previous client-facing experience, including direct client communication and performance reviews
  • Proficiency in reporting and analytics related to denials and AR
  • Strong decision-making skills and ability to manage competing priorities in a complex environment
  • Excellent verbal and written communication, leadership, and coaching skills

Preferred Qualifications

  • Bachelor's degree in a related field
  • Experience with operationalizing and scaling revenue recovery or AR solutions
  • Understanding of payer/provider challenges and healthcare operational systems
  • Previous success improving client retention, usage, or satisfaction metrics (e.g., NPS or KLAS)

Why Apply?

  • High-impact leadership role with visibility across clients and internal departments
  • Competitive pay with contract-to-hire potential
  • Opportunity to lead and scale a specialized healthcare AR operations team
  • Hybrid schedule to support work-life balance
  • Join a mission-driven, growing organization focused on innovation in revenue cycle solutions

Apply today to take the next step in your healthcare leadership career and help transform AR operations in a fast-paced, client-focused environment.

Date Posted: 04 June 2025
Apply for this Job