Job Title: Manager, ARO Operations
Location: Plano, TX (Hybrid - 4 Days Onsite, 1 Day Remote)
Schedule: Monday-Friday (Hours may vary between 7:00 AM-4:00 PM or 8:00 AM-5:00 PM)
Employment Type: Full-Time Contract-to-Hire
Pay Rate: $44-$67/hour (Equivalent to $90,000-$140,000 annually, based on experience)
Posted by: Wheeler Staffing Partners
Position Overview
Wheeler Staffing Partners is hiring a Manager, ARO Operations for a healthcare revenue cycle organization in Plano, TX. This leadership role is responsible for overseeing AR optimization operations, managing large teams, and delivering client-facing performance improvements across healthcare reimbursement processes.
This is a hybrid role with four days onsite (Monday-Thursday) and one day remote (Friday), following initial training.
Key Responsibilities
- Lead and manage a team of 12-15 AR specialists, supervisors, and leads
- Oversee team performance, development planning, and operational execution
- Serve as the escalation point and subject matter expert (SME) for client-facing issues
- Collaborate with internal teams to onboard new clients and manage ongoing success
- Partner with analytics and leadership to define and improve KPIs, reporting, and client satisfaction metrics
- Identify and implement process improvements and operational best practices
- Contribute to the commercialization and scaling of AR optimization solutions
- Represent the organization in client meetings, offering insights and solutions around denials and accounts receivable
Required Qualifications
- 4+ years of experience in an operational leadership role
- 7+ years in healthcare revenue cycle management (RCM), including services, EHR/EMR, provider operations, or healthcare IT
- 5+ years of experience specifically in denials management
- Strong understanding of UB-04 forms in a hospital or third-party billing environment
- Demonstrated experience managing large teams (10-15 people or more)
- Previous client-facing experience, including direct client communication and performance reviews
- Proficiency in reporting and analytics related to denials and AR
- Strong decision-making skills and ability to manage competing priorities in a complex environment
- Excellent verbal and written communication, leadership, and coaching skills
Preferred Qualifications
- Bachelor's degree in a related field
- Experience with operationalizing and scaling revenue recovery or AR solutions
- Understanding of payer/provider challenges and healthcare operational systems
- Previous success improving client retention, usage, or satisfaction metrics (e.g., NPS or KLAS)
Why Apply?
- High-impact leadership role with visibility across clients and internal departments
- Competitive pay with contract-to-hire potential
- Opportunity to lead and scale a specialized healthcare AR operations team
- Hybrid schedule to support work-life balance
- Join a mission-driven, growing organization focused on innovation in revenue cycle solutions
Apply today to take the next step in your healthcare leadership career and help transform AR operations in a fast-paced, client-focused environment.