Job Title: Maintenance Supervisor
Team: Maintenance
Service: Property Services
Responsible to: Area Manager
Job Summary
- To effectively support the Managers in the management and of our Maintenance service.
- To ensure all work is planned and carried out within priority ensuring value for money and a high standard of finish.
- The supervision of a team of staff colleagues and works whilst on site to ensure works are completed satisfactorily.
- To carry out a range of trade tasks where required to aid the completion of works in a property.
- To continuously improve working practises to enable continuous improvement of the service.
We offer all our employees a great package of benefits too, including:
- Competitive salary £38,015 which is bench marked against other employers
- Enrolment on our Aviva pension scheme (9.5% employer contribution)
- 30 days holiday (plus extra days off for Bank Holidays/Birthdays)
- Health care scheme
- Flexible/agile working, plus the option to work from home if your role allows
- Enhanced maternity/paternity pay
- Continual professional development including management development.
- A dedicated health and wellbeing programme (access to a variety of support and free benefits)
- Time out of work to carry out volunteer opportunities
Main Responsibilities
- To support the Management Team in the in the management and continuous improvement of the Maintenance Service.
- To support the Managers by being a point of contact for a range of trade operatives and contractors carrying out within the Maintenance Team, ensuring work is completed to a high standard and within agreed timeframes.
- Liaise with the Management team to plan, allocate, and monitor daily workloads, ensuring effective resource management.
- Conduct site inspections to assess work quality, compliance with regulations, and customer satisfaction.
- Diagnosing and resolving technical issues, providing guidance and support to operatives.
- Carry out assessments and provide clear specifications for work, ensuring repairs and maintenance meet required standards and comply with regulatory requirements.
- Provide a customer focused service by liaising with a range of stakeholders to ensure effective running within the Maintenance Service
- Coordinate with materials supplier and Works Planner to regarding materials and equipment to ensure effective completion of works orders as well as ensuring cost-effective use of materials, tools, and labour.
- Monitor performance against key performance indicators (KPIs) and take corrective action where needed.
- Provide coaching and mentoring to operatives to enhance skills and efficiency.
- Liaise with Managers and the Works Planners to monitor delivery and make any necessary adjustments between teams to ensure optimum utilisation of staff to meeting service requirements.
- The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures.
Skills, Competence, Experience Required
- Relevant trade qualification (e.g., NVQ Level 3 in a building-related trade or equivalent experience).
- Proven experience supervising a team within a responsive repairs or maintenance environment.
- Strong knowledge of health and safety regulations, including CDM, asbestos awareness, and working at heights.
- Experience of diagnosing property maintenance requirements and recommend effective solutions.
- Experience in preparing and providing work specifications to ensure consistency and quality
- Excellent communication and leadership skills, with the ability to motivate and develop teams.
- IT literacy, including experience using job management systems and reporting tools.
- Previous experience of working to targets and within timescales.
- Ability to organise own workload and possess effective time management skills
- Working as part of a team, as well as on an individual basis.
- Ability to work flexibly, including evening/weekend working
- Full driving licence.
Lone Working
The post holder will be required to work alone across the Ongo stock. The post holder will be issued with a lone working device.
CLOSING DATE FOR APPLICATIONS 18 MAY 2025