Mainframe With Production Support

Hi
Hope you are doing good,

This is Kishore from Info Way Solutions; LLC We have job opening for

the below requirement , the detailed Job description is given below:

Kindly check the JD and share your views

Tech Support Analyst (Mainframe with production support experience)
Nashville, TN (Day 1 Onsite)

We're looking for a Tech support analyst to:

• Provide 24x7 Incident and Problem Management support of GWM Platforms.

• Provide technical expertise to facilitate investigation of complex technical issues.

• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.

• Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology.

• Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions

• Define workarounds for known errors and initiate process improvements

• Maintain a knowledge database

Your Expertise

• Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve

• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.

• Experience in Production Support

• Experience in change management and incident management tools.

• bility to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

• bility to support multiple mainframe applications simultaneously.

• bility to effectively run a triage call to resolve issues on time within SLA deadlines.

• Proactive in identifying, escalating, and addressing project issues and risks

• Experience in coordinating with offshore/onshore teams and delegating work

• Excellent Problem solving skills and an Entrepreneurial Attitude

• Excellent verbal and written communication skills

• Meeting facilitation and discussion moderation skills

• Strong organizational, interpersonal, and communication skills

SUBMISSION FORM:

•Legal Name as per passport:

E-Mail Address:

Best Contact Number:

Work Authorization:

LinkedIn Id:

Date Of Birth (D.O.B):

Undergraduate completion year:

Post Graduate completion year (if applicable):

Skype ID:

Last 4 Digit SSN:

Current Location:

Relocation:

Availability to start for Project:

Available for In-Person Interview (Yes OR No):

Passport Number

Thanks & Regards

Kishore US IT Recruiter,

Email:

Call:

Work: (925)- Ext : 103

Info Way Solutions LLC 46520 Fremont Blvd, Suite 614 Fremont, CA -94538