Based in New York, the Mailroom Clerk will be responsible for handling daily activities occurring in the Mailroom department. This role reports to the Coordinator, Mailroom.
The ideal candidate will also have experience in a law firm or other legal organization requiring multi-tasking and a high degree of accuracy .
The hours for this role are Mon - Fri 9:00 AM to 6:00 PM ET.
Responsibilities include:
Maintaining proficiency in the use of a postage machine and facsimile equipment.
Processing UPS, Fed Ex and USPS shipments using firm approved software.
Troubleshooting equipment failures and contacting appropriate vendor(s) for repair.
Daily operations of firm's shipping vendors, including billing discrepancies, delays, lost packages and tracking issues.
Maintaining supplies for department.
Maintaining excellent quality control.
Qualifications:
Must be well organized and be able to efficiently and effectively produce error free work product.
Must demonstrate excellent customer service and communication skills including the ability to exhibit a good telephone demeanor and excellent grammar, punctuation and spelling skills.
Must be able to demonstrate a high level of diplomacy, professionalism and courtesy when working with internal and external clients.
Must be well organized and able to juggle multiple tasks to meet various client's deadlines.
Must be dependable, reliable, prioritize work and effectively manage their time in a fast-paced environment.
Must be able to spend extended periods of time standing while performing duties and lift a maximum of 30 lbs.
Ability to work overtime as necessary.
Experience:
High School diploma or equivalent.
Must be conversant with Microsoft Outlook, Microsoft Office, Adobe Acrobat, Excel, Word.
Prior experience in a customer service environment.