MA Stock Clerk

JOB DESCRIPTION

Job Summary

We are in need of a stock clerk for the East Longmeadow and surrounding area locations.

All Field Associate positions at our gas station convenience stores are considered a crucial part of the company. Sales Floor Stock Clerks ensure the front of the house is clean, stocked, and priced right for our customers. The primary focus of the Sales Floor Stock Clerk is working with inventory and assisting customers on the sales floor.

Duties and Responsibilities

• Provides great customer service by greeting the customer, smiling, and thanking them for their business. Greeting all customers must be second nature; all customers must feel welcome and accommodated to.
• Full uniform is required (closed toe shoes, Brand shirt, name tag, Brand hat and Safety Vest).
• No cell phone use (unless emergency).
• All employees must be trained and able to follow emergency procedures.
• Keeping our work area clean is for our customers and our employee's safety. Garbage must be checked and empty routinely. Pumps, garbage containers and other equipment must be cleaned and free of loose debris at all time. Site must always be ready and equipped to service our customers.
• Crucial that all employees have a basic understanding of the equipment and components of operating the site. Simple troubleshooting should be basic knowledge for all employees to help eliminate unnecessary down time.
• Knows emergency procedures and where the emergency shut off is located.
• Performs other duties as requested by the manager.
• Open, unpack deliveries and stock shelves, racks, coolers, cases, bins with merchandise according to store planogram.
• Stock supplies on the sales floor as needed.
• Clean display cases, racks, coolers, shelves, aisles, and equipment as instructed.
• Clean and stock restrooms as instructed.
• Empty trash receptacles and remove cardboard boxes as needed.
• Maintain cleanliness and stock in the pump area and parking lot.
• Clean windows, pumps, and other areas as required.
• Answer customer questions about merchandise.

Qualifications

• Must be of legal age to work in the state or local city or town.
• English speaking proficiency is required, communication is the key to customer service.
• Ability to be able to handle cash, accepting payment from customers and returning change properly.
• Must be punctual; time and attendance is a critical part of customer service.
• Honesty, integrity, and respect are held in high regard when dealing with customers, coworkers, vendors and supervisors.

Other Requirements

• Acts in accordance with our corporate policies

• Able to work in uncomfortable weather conditions while performing tasks: hot, cold, rain, wind, snow

• Able to speak, read and understand the English language and able to perform basic math
• Provide exceptional customer service at all times
• Able to work independently with minimal supervision
• Good organization skills
• Communicates and works as a team player with others
• Able to work independently and able to learn quickly
• Able to multitask in a fast-paced environment, adjust to change, puts forth initiative
• Able to work flexible hours including weekends, nights, and holidays
• Regular dependable work attendance and punctuality required; works scheduled hours
• High School diploma or equivalent required for advancement
• Frequent lifting of 5-10lbs and occasional lifting up to 50lbs
• Able to stand up to 8 hours
• Perform the following physical behaviors frequently: standing, walking, bending, stooping, kneeling, pushing, pulling, lifting, reaching horizontally, reaching above the shoulders
• Clarity of vision near/ far distances and acceptable level of hearing
• Able to work in a cooler at a temperature of 39 degrees for 30 minutes
• Able to climb a ladder to do windows, reach equipment, reach store supplies etc.
• Able to stock shelves on the sales floor and in the cooler
• Able to sweep and mop floors, dust shelves, and lift and carry out trash and place in outside bin
• Able to clean pumps, parking lots and surrounding grounds
• Able to tolerate exposure to gasoline fumes and cleaning products
• Reliable transportation; must be able to attend mandatory trainings