MA Quality Performance

Employment Type:

Full time Shift:

Day Shift
Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

The Quality Performance Improvement, Population Health Teamis now hiring for a compassionate and adaptableMedical Assistant. This position will support the Boise area family medicine clinics.

Position Summary & Highlights:

• This MA role focuses on Quality Performance Improvement within the Population Health area. This position provides education, training, support, and collaboration with primary care clinical teams and providers to support Quality Performance Improvement initiatives (Gaps In Care Closure) focused on Quality measures (HEDIS).
• This position will be primarily located at one of our Family Medicine clinics in Boise.
• The position requires self-management, critical thinking skills, ability to analyze data sets, ability to provide gap in care education to clinic staff and providers, accountability for all workflows, team collaboration, and willingness to be flexible day to day.
• The Saint Alphonsus Medical Group is a multi-specialty, physician-led organization focused on serving the needs of over 800,000 people in Idaho, Oregon and northern Nevada.
• If you want to feel like your work impacts the daily lives of patients in our local community, this is the position for you.

What You Will Do:

• The PHMA work includes supporting system-wide quality performance goals for HEDIS and STAR measures. This role reports to the SAMG Manager of Quality Performance Improvement, Population Health.
• This work includes educating and training primary care/family medicine clinic staff back office staff on preventative wellness screenings and improving internal workflow under the leadership of the manager, and director - your ideas will be value add to continually improve internal process for optimal provider and patient experience, and improve patients health outcomes and quality of life.
• You will analyze preventative health care screenings, work on gaps in care lists, Pre-Visit Planning for providers, reviewing payor lists for open gaps in care, completing chart review for documentation of gap closure, and potentially some outreach to patients for assistance to schedule health screenings.
• An ideal candidate must be proficient in EPIC and Excel, must possess a curious mindset for facilitating and leading change.
• You will have payer experience.
• You will also possess professionalism and work at the top of licensure.
• You enjoy a care team support role, troubleshooting, working in a team and independently, and is passionate about helping to provide the best care for our patients.

Work Schedule:

This position will work Mondays - Fridays, around the hours of 8:00am - 5:00pm, shift start and end times are somewhat flexible.

Locations:

• This position will be primarily located at one of our Family Medicine clinics in Boise.

Learn more about our family medicine clinics:

Minimum Qualifications:

• High School Diploma or equivalent required.
• MA certification required within 90 days of eligibility to take a national certification exam from one of the following Saint Alphonsus approved agencies:
  • American Association of Medical Assistants (CMA)
  • American Medical Technologists (RMA)
  • National Healthcare Association (CCMA)
  • National Center for Competency Testing (NCMA)
  • National Association of Health Professionals (NAHP)
• Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire.
• 3 years of previous MA clinical experience required; 5 years preferred.
• Electronic health record (EHR) experience required.
• Experience with process improvement or Lean philosophy preferred.

Highlights and Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.
• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.
• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit to learn more.

Saint Alphonsus Facility Information:

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Forbes America's Best Employers 2025
• Top 15 Health Systems in the country by IBM Watson Health;
• The region's most advanced Trauma Center (Level II);
• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.