Job Title: M365 Engineer & Help Desk Support Engineer
Location: Plano, TX
Position Overview:
Splendid Technology Services is seeking an experienced M365 Engineer & Help Desk Support Engineer to join our team in Plano, TX. This hands-on position offers autonomy in managing daily priorities and requires strong technical skills, particularly in M365 and infrastructure support. A background in communications technology is helpful but not required.
Key Responsibilities:
- M365 Management: Lead the deployment, configuration, and optimization of Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Migration: Plan and execute migrations to Office 365 from on-premises systems or other platforms.
- Administration: Manage user accounts, permissions, and security within the M365 environment.
- Support & Troubleshooting: Provide technical support and resolve issues related to M365 applications and services.
- Security & Compliance: Ensure M365 implementations adhere to security policies and compliance standards.
- Microsoft Technologies: Administer Microsoft Server technologies (Active Directory, Windows Server, Desktop Engineering) and Exchange migrations/updates.
- Network Admin: Perform basic network administration tasks including user management, rights assignments, and password resets.
- Hardware Support: Install, upgrade, and troubleshoot hardware and software (workstations, servers, enterprise equipment).
- Project Management: Lead small to medium-sized infrastructure projects, ensuring adherence to structured methodologies.
- Field Service & Client Support: Provide on-site support and handle service requests via tickets and emails in a timely manner.
- Infrastructure Planning: Plan and install network infrastructure, ensuring optimal cabling and system layouts.
Other Duties:
- Provide field service support at customers' site when needed.
- Follow corporate safety policies and participate in safety training and goals.
- Maintain a clean and safe work environment and encourage coworkers to do the same.
- Support the implementation of company initiatives to ensure compliance with regulations and standards.
Qualifications:
- Proven experience in deploying and managing Microsoft 365 environments.
- Strong technical troubleshooting skills, particularly with Office 365 applications.
- Experience with Microsoft Server technologies (Active Directory, Exchange, etc.).
- Hands-on experience in network administration and hardware support.
- Basic networking skills (TCP/IP, AD, DNS, DHCP).
- Strong communication skills and ability to work autonomously.
- Ability to manage multiple tasks and projects while maintaining service level agreements.
- Knowledge of emerging network technologies and the ability to recommend new tools.
- Strong customer support, problem-solving, and communication skills.
Previous experience with ConnectWise Manage (a plus).
Job Requirements:
- Education: Bachelor's degree in information technology, Computer Science, or related field (2+ years relevant experience), OR 4+ years of relevant work experience.
- Certifications: Preferred - Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert. Cisco certifications a plus.
Additional Requirements:
- Must be located in the DFW area.
- Some travel is required for client installations and technical support.
Compensation & Benefits:
- Competitive salary (commensurate with experience) + bonus opportunities.
- Health/dental/vision insurance, company-paid life insurance.
- Gas/mileage reimbursement
- Standard PTO, 11 paid holidays
- Company-sponsored events.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At our organization, our people are our core. We believe that passionate individuals who live our values, delight our customers, and go above and beyond make us successful. Our unique culture is built on empowering our team to grow and succeed. We're committed to providing every employee with a fulfilling experience where they can constantly learn and advance in their profession.
If this sounds like a company you would like to be a part of, we'd love to hear from you.