Location: In-Person (NYC)
Compensation: $60K - $90K Base + Performance Bonus/Commission
Experience Level: Mid-Level (2-5 years in luxury sales, client relations, or concierge services)
About Us
We are a leading secondary market dealer of high-end luxury watches, specializing in Patek Philippe, Audemars Piguet, Richard Mille, and Rolex. Our goal is to be the most trusted and competitive luxury watch marketplace, catering to high-net-worth collectors and serious buyers. To elevate our customer experience, we're hiring a Luxury Sales Associate (Collector & Client Relations) who will serve as the first point of contact for serious buyers, manage relationships with collectors, and assist in high-value transactions. This role blends consultative sales, luxury client experience, and high-ticket deal-making. Luxury watch sales experience with Richard Mille, Patek Philippe, Audemars Piguet, and/or Rolex is required for this position.
What You'll Do
Support High-Intent Buyers & Luxury Collectors
- Be the first point of contact for serious buyers inquiring about high-value watches.
- Qualify inbound leads from website inquiries, phone calls, and VIP referrals.
- Educate buyers on watch rarity, pricing trends, and investment potential to assist in their purchasing decisions.
- Provide a white-glove experience through personalized communication via phone, WhatsApp, email, and in-person meetings.
Assist in Managing Exclusive Client Relationships
- Build long-term relationships with watch collectors, high-net-worth clients, and repeat buyers.
- Maintain detailed client profiles, tracking past purchases, wishlist items, and potential future acquisitions.
- Coordinate with the sourcing team to find specific models for VIP clients.
- Coordinate & Close High-Ticket Transactions
- Assist senior sales team members in closing high-value deals for Patek Philippe, Audemars Piguet, Richard Mille, and Rolex models.
- Manage inquiries for off-market watches, custom orders, and private sourcing requests.
- Provide guidance on payment processes, shipping logistics, and watch authentication to ensure smooth transactions.
Enhance the In-Store & VIP Buying Experience
- Attend watch networking events, industry trade shows, and private gatherings to expand your collector network.
- Help coordinate private viewings and in-store appointments for elite clients.
- Offer an educational, consultative approach to help clients make confident purchasing decisions.
What You Bring to the Table
- 2-5 years in luxury watch sales
- Experience working with high-net-worth individuals (HNWIs) and collectors.
- Knowledge of luxury watches (Patek Philippe, Audemars Piguet, Richard Mille, Rolex)
- Strong consultative sales skills-you know how to educate, build trust, and close deals.
- Excellent communication & relationship-building skills, especially over phone, email, WhatsApp, and in-person meetings.
Why Join Us?
- Work with ultra-high-value watches & VIP clientele.
- Competitive base salary + performance-based commission/bonuses.
- Grow your career in the high-end watch industry with access to collectors & investors.
- Opportunity for advancement into senior sales & VIP client management.