City, State: Queens, New York
Title: Lounge Host Location: Flushing, NY
FLSA: Non-Exempt
Status: Full-time
Reports to: Assistant General Manager
Pay Range: $20/hr. About Us: We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values of being Dynamic, Deliberate, and Distinct. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.
Job Summary: The Lounge Host is responsible for welcoming guests and providing excellent customer service in the Club lounge area. This role ensures a smooth guest experience by catering to our guests needs, maintaining cleanliness, and assisting with general operations while fostering a warm and inviting atmosphere.
Essential Functions and Duties: - Welcome guests with a friendly smile and assist with seating arrangements if needed.
- Inform guests of our daily food and beverage offerings and provide personalized customer service to Marriott Elite Bonvoy members.
- Monitor lounge activity to maintain appropriate food levels and manage guest flow efficiently.
- Perform opening and closing duties, including cleaning, restocking, and preparing the lounge for service.
- Assist with side work, such as folding silverware and maintaining cleanliness in the lounge area.
- Respond promptly and courteously to guest inquiries and resolve any immediate concerns.
- Work collaboratively with team members and other departments during special events or peak service periods.
- Thank guests as they leave, invite them to return, and relay guest feedback to the manager on duty.
- Ensure compliance with dress code and maintain a high standard of personal appearance and grooming.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills: - Knowledge of lounge operations preferred, but not required.
- Strong customer service skills with the ability to create a welcoming atmosphere.
- Excellent spoken and written English communication skills.
- Ability to multi-task, follow directions, and maintain composure in a fast-paced environment.
- Flexible schedule with availability to work evenings, weekends, and holidays as needed.
- Prior experience in a hospitality setting preferred, but not required.
- Ability to stand and walk for prolonged periods and perform light physical tasks.
- Strong knowledge of the local area a plus.
Work Environment: - Requires standing and walking for extended periods during shifts.
- Frequent interaction with guests, staff, and supervisors in a fast-paced setting.
- Ability to perform light physical tasks, such as carrying food items, folding silverware, and restocking supplies.
- Flexibility to work evenings, weekends, and holidays as needed to meet business demands.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
Join us in creating extraordinary experiences and opportunities for our guests and team members.
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.