Logistics Specialist

Job Description:

• The Logistics Claims Senior Specialist is vital in managing and resolving product-related claims, such as overages, shortages, damages, and refusals reported by carriers at the time of delivery.
• With the Logistics Teams processing an impressive, annualized total of $100 million in our Poultry Prepared Division, the need for accurate and timely evaluations and disposition decisions cannot be overstated.
• Delays in these processes can lead to substantial carrier accessorial fees, significantly impacting operational costs and logistics efficiency.
• In this role, the Specialist is working on a call center speaking with drivers.
• The Specialist engages extensively with cross-functional teams, adhering to our Standard Operating Procedures (SOPs) while collaborating with Transportation Operations, FSQA, Plant Operations, Shipping, Customer Service, Warehousing, Product Movement, Deductions, and Sustainability teams.
• This collaboration is crucial for ensuring effective product dispositions and maintaining compliance with business protocols.
• The Specialist is responsible for managing an active worklist and updating transportation and financial systems, enabling seamless operations.
• Furthermore, the Specialist validates and processes donation receipts promptly, forwarding them to the Deductions and Sustainability teams.
• They also oversee accessorial payments related to their weekly cases, ensuring that carrier payment expectations for asset movements are met per our contractual agreements.
• A key aspect of this role is obtaining Proof of Delivery (POD) for each case, ensuring that all information is accurately validated against claims.
• The Specialist diligently maintains and updates worklists in High Radius, conducting daily audits for accuracy, which is then reported the following business day in Power BI reports.
• These reports are scrutinized by Shipping locations and Transportation, making the data generated by the Specialist a foundational element in our key performance indicators (KPIs) for the Distribution division scorecards.
• This emphasizes the critical importance of accuracy and timeliness for the organization's overall success.

Experience:

• Minimum of 1 year of office clerical experience required, 3 years preferred.
• Prior experience in a Logistics is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.

Communication Skills:

• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.

Computer Skills:

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.