We are seeking dedicated and enthusiastic personnel for a Contract-to-Hire Logistics Coordinator position. This role involves managing client interactions, coordinating sea logistics operations, and ensuring seamless customer experiences.
Responsibilities:
- Respond to customer inquiries through various communication channels with professionalism and empathy.
- Provide accurate and timely information to customers regarding their accounts, products, and services.
- Troubleshoot and resolve customer needs in a timely and effective manner.
- Handle escalated customer issues with tact and diplomacy, ensuring customer satisfaction.
- Collaborate with other teams, including sales, operations, marketing, and technical support, to address customer issues and improve customer experience.
- Document customer interactions and issues accurately in our customer service management system.
Qualifications:
- Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
- Skills: Excellent communication, organizational, and problem-solving skills.
- Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
- Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.
Compensation: $25.00 per hour