Lobby Ambassador
40 hours per week, Finsbury Circus
As a Lobby Ambassador at JLL, you'll be the face of our organization, shaping a brighter way for our clients and fellow employees. In this pivotal role, you'll create a welcoming and professional environment in our corporate lobbies, embodying our culture of collaboration and innovation. You'll have the opportunity to interact with a diverse range of individuals, from high-level executives to valued clients, ensuring their experience aligns with JLL's commitment to excellence. This position allows you to thrive in a dynamic setting where every day brings new challenges and opportunities to showcase your exceptional interpersonal skills.
What your day-to-day will look like:
• Greet and direct visitors, employees, and clients with a warm, professional demeanor
• Manage visitor check-in processes, including issuing badges and notifying appropriate staff of arrivals
• Assist with internal/external bookings as required with full meeting room accountability
• Ensuring that all meeting rooms, services, VC, facilities and public areas are set and maintained to the expected standards.
• Ownership and ability to facilitate room set ups - including moving flexible furniture
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Provide/report information on the available facilities, arranging viewings and accompanying clients on tours of the facilities as and when required
• Be aware of room status in client rooms at all times & support internal rooms appropriately, ensuring the room is ready prior to the next booking
• Handle incoming phone calls, messages, and inquiries with efficiency and courtesy
• Maintain a clean, organized, and safe lobby area
• Coordinate with security personnel to ensure building safety protocols are followed
• Assist with basic administrative tasks as needed
• Embrace innovative ways of working to enhance the visitor experience
Required Qualifications:
• Experience of working within a Corporate or 5 Hotel Reception environment
• Independent and self-managing worker
• Strong customer service skills- a great networker.
Experience in customer service or hospitality
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize in a fast-paced environment
• Professional appearance and positive attitude
• Ability to use initiative and remain calm under pressure
• A strong team player with the ability to multi-task & prioritise work commitments.
• Flexible approach to departmental requirements.