Loan Servicing Rep I or II

Description SUMMARY: Responsible for any and all entry level tasks related to the servicing of a loan to include adherence to all company policies, compliance with federal regulations and investor guidelines. ESSENTIAL DUTIES: Project friendliness and professionalism in both appearance and attitude when dealing with customers in order to present a positive Riverview image. Reconciliation of general ledger accounts, daily review of exception reports and action if required. Provide timely and accurate customer service both internally and externally using problem-solving skills to satisfy customer needs and ensure accurate resolution to customer requests. Daily functions to include but not limited to: Boarding to core bank system Consumer and HELOC loan products. Loan maintenance, daily reports, review of loan files and coordination with the accounting department to ensure accurate reporting and loan status. System file maintenance to include auto-pay, external ACH, non-posted items, etc. Loan payment processing including returned items. Closed / Payoff loan processing and reconciliation. Processing and oversight of Contract Services Documentation of collateral / collateral requirements and upload to documentation retention system including prepare/review legal files. Insurance processing - level one. Review system generated Notices. Research for subpoena and IRS summons. Right to lien notice processing. Assist Customers via email and phone calls. Department administrative duties such as mail disbursement, returned mail processing, ordering supplies and participate in special projects as needed. Additional Duties & Responsibilities: Participate in and complete training objectives with passing scores. Follow all Riverview Community Bank policies and procedures Other duties as assigned. RELATIONSHIPS: Daily contact with the Supervisor/Manager to receive direction and interpretation of existing and new procedures. Daily contact with loan officers, processors, and other Loan Servicing personnel to provide information and assistance with any loan servicing needs. Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information (i.e., appraisers, title and credit companies, real estate agencies, and various government agencies). QUALIFICATIONS: To perform this job successfully requires a basic level problem solving skills to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete basic servicing tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE REQUIREMENTS: High school diploma or general education degree (GED); and one year of related experience or a combination of education/experience SKILLS: Basic knowledge of basic servicing functions, related regulations (CRA, HMDA, RESPA, etc.). Basic knowledge in computers, Excel, Word, and Outlook applications. Ability to understand components of loan operations programs/software such as core and internet based applications. Ability to work with limited guidance to ensure specific tasks are completed within quality and time standards. Ability to present factual information and respond to questions from internal and external customers in a professional manner. Ability to solve practical problems and deal with a variety of variables in standard situations. Ability to follow a variety of instructions furnished in a written and/or oral manner Ability to read and interpret operating and maintenance instructions, procedures, safety rules and company manuals. Ability to write basic correspondence Ability to calculate figures and amounts such as percentages, ratios, fractions. and apply basic accounting practices/standards. Ability to be flexible in a changing work environment. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position. Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualifications Education Required Years Exp 1 or better in Related experience or training High School or GED or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)