The Loan Operations Manager plays a critical leadership role in managing the end-to-end operations of commercial loan servicing, with a strong focus on CRE and C&I portfolios. This position oversees a team of up to four professionals, ensuring the efficient, accurate, and compliant execution of loan operational functions. The ideal candidate is a hands-on leader with deep knowledge of commercial lending practices, strong operational acumen, and a passion for process improvement.
Key Responsibilities:
Operational Leadership & Loan Servicing:
- Direct and oversee daily functions related to the onboarding, servicing, and maintenance of commercial loans, including new loan bookings, modifications, renewals, extensions, and covenant tracking.
- Ensure the timely and accurate processing of loan closings (including participations, letters of credit, and syndications) in accordance with approved credit terms, regulatory requirements, and internal policies.
- Oversee the accurate execution of escrow analyses, disbursements, and loan settlements, ensuring proper collateral perfection and lien management.
- Develop and implement departmental goals, workflows, and staff assignments to support operational excellence and ensure service level targets are met.
- Manage and review loan input and verification procedures, ensuring data integrity and compliance with internal and external requirements.
Compliance & Risk Management:
- Ensure all loan operations activities align with regulatory guidelines (e.g., FDIC, OCC, HMDA) and internal compliance standards.
- Maintain and regularly update loan operations procedures and controls to reflect regulatory changes and best practices.
- Conduct periodic reviews to identify gaps or inefficiencies in operational processes, implementing solutions to enhance accuracy, timeliness, and customer service.
- Oversee the monitoring of key risk items such as UCC filings, hazard and flood insurance, lien releases, and post-closing reviews.
- Coordinate general ledger reconciliation related to loan operations, ensuring the timely resolution of outstanding settlement and payable items.
Team Leadership & Development:
- Lead, mentor, and develop a high-performing loan operations team, promoting a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews, provide ongoing coaching, and support career development through training and growth opportunities.
- Foster a team environment that upholds the organization's core values and encourages open communication and knowledge sharing.
- Monitor performance metrics to ensure quality control and compliance in loan processing activities.
Special Projects & Cross-Functional Collaboration:
- Perform secondary reviews on commercial loans to ensure decision consistency and data integrity for regulatory reporting (e.g., HMDA LAR).
- Approve wire transfers related to loan funding and settlements, and support internal and external audit requests.
- Participate in enterprise-wide initiatives related to system enhancements, process optimization, and regulatory readiness.
Qualifications:
- Bachelor's degree in Accounting, Finance, or a related field; equivalent work experience will be considered. Formal credit or underwriting training is highly preferred.
- A minimum of five (5) years of experience in commercial lending operations, including direct involvement in C&I and CRE loan portfolios.
- In-depth understanding of commercial loan documentation, loan servicing systems, and applicable regulatory frameworks.
- Strong analytical, organizational, and problem-solving skills, with a demonstrated ability to manage complex operational workflows.
- Excellent written and verbal communication skills, with a client-focused mindset and commitment to service excellence.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with core banking systems and loan platforms is a plus.
Compliance and Policy Adherence:
- Ensure strict adherence to bank policies, federal/state regulations, and internal security procedures.
- Safeguard confidential customer information and comply with the bank's privacy and data security policies.
- Complete all mandatory compliance and regulatory training on an annual basis.