Loan Officer

Loan Officer, Junior - Retail

Location: East Greenwich, RI Office Location Hybrid eligible (Hybrid = at least 3 days in office)

Department: Retail - East Greenwich, RI

General Business Hours: M-F: 9:00 a.m. - 5:00 p.m.

Shift: 40 hours per week. Eligible for approved overtime.

Managed by (Title): Branch Manager and/or Loan Officer Supporting

Compensation: $16.00 -$23.00 per hour with commissions/overrides based on performance

FLSA Status: Non-Exempt

Last Updated: 3.14.2025

SUMMARY

The Junior Loan Officer is responsible for playing a key role in supporting Loan Officer activities, including building client relationships with realtors, builders, home buyers, financial planners and others. While supporting Loan Officers, the Junior Loan Officer will receive exposure, mentorship and ability to create their own client base. The Junior Loan Officer has the opportunity to produce and originate loans (with an active license), which will set them on a career path to become a Loan Officer or Senior Loan Officer. If you are passionate about helping clients achieve their dreams to become a home owner, speak Spanish and looking to expand your knowledge base in the mortgage industry, this position is for you.

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience

1. Education: Minimum of a high school diploma required.
2. Experience: Minimum 1+ years' of loan origination experience, loan officer assistant experience, strong sales experience or experience working in the mortgage industry required. Minimum 1+ years' of marketing experience in sales environment is a plus
3. Skills: Detail oriented with strong follow-up skills. Interpersonal skills that forge professional relationships and support, strong oral, verbal and written communication. Ability to speak and understand Spanish a requirement. To be knowledgeable and able to articulate all aspects of loan products offered, such as: FHA/VA, FHLMC, FNMA, JUMBO and all other loan programs that Embrace offers. Strong skillset in social media marketing and ability to gain customer interaction with such marketing techniques.
4. License: Must currently have an active Mortgage Loan Originator (MLO) license through NMLS prior to receiving a job offer.
5. Systems: Experience using Empower Loan Management Software preferred and training is provided. Other systems/platforms are used daily such as Microsoft Office Suite, Adobe, DocuSign, Total Expert, etc.

TRAINING REQUIRED

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner. Follow through on all professional conditions and continued education requirements for NMLS licensure.

RESPONSIBILITIES

• Establish, develop and maintain client referral relationships with Realtors, builders, Developers, CPA's, financial planners and make sales calls on potential or existing customers in order to develop new business and/or retain existing business.
  • Duties would include:
    • Counseling and pre-qualifying potential homebuyers.
    • Taking a complete and accurate loan application.
    • Obtaining all necessary support documents along with the appropriate fees and lock-in information.
    • Overseeing the loan process by monitoring loan status and ensuring conformity with term.
    • Assisting in collecting additional documents and promptly communication loan status to all interested parties.
    • Obtaining loan documentation after closing as directed by corporate or senior management.

• Actively manage marketing on social media for your own personal production and for assigned Loan Officer or Branch Manager

• Keep informed of trends, changes, regulations and developments in the local real estate market and competitor activity.

• Understand all origination, processing, appraisal, underwriting and closing requirements for Embrace and investor guidelines pertaining to both governments insured and privately insured mortgages.

• Ability to accurately negotiate price, terms and conditions with mortgages.

• Maintain a professional image and standards consistent with company policies and procedures

• Other duties as assigned by the Branch Manager or assigned Retail Loan Officer.

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings (including travelling to headquarters quarterly), attend Sales Calls & Training Events. Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments. Occasionally participate in branch/headquarter meetings that require attendance.

MEASUREMENTS OF SUCCESS

Develop and manage a pipeline of users, referrals, client relationships, etc.

Increase customer base via Marketing tactics

Relationship management and Customer Satisfaction

Ability to originate loans for personal and team production

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Office / Hybrid schedule

Possible Work Hazards: Minimal

Physical Demands: Light

OTHER CONSIDERATIONS/DISCLAIMERS

Job Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance:

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for Connecticut Applicants:

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and

Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information:

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.