Live Chat Representative

We are looking for a dynamic and customer-focused individual to join our team as a Live Chat Representative. At Assaypro LLC, we pride ourselves on providing high-quality products and excellent customer service. As a Live Chat Representative, you will play a key role in ensuring our customers have a positive experience with our company.

Your role will primarily involve interacting with customers via our live chat system, providing product information, answering questions, and assisting with any issues or concerns. You will also be responsible for identifying sales opportunities and providing support to the sales team. This is a fast-paced and highly collaborative role that requires excellent communication, multitasking, and problem-solving skills.

Key Responsibilities:

- Interact with customers via live chat to assist with product inquiries, orders, and other questions or concerns

- Provide product information and recommendations based on customers' needs

- Identify and escalate potential sales leads to the sales team

- Analyze and resolve customer complaints or issues in a timely and professional manner

- Collaborate with other departments to ensure a seamless customer experience

- Maintain accurate and detailed records of customer interactions and transactions

- Continuously strive to improve customer satisfaction by providing proactive and personalized support

- Stay updated on product knowledge and industry trends to effectively communicate with customers

- Assist with other customer service tasks and projects as needed

Qualifications:

- High school diploma or equivalent required

- 1-2 years of experience in customer service, preferably in a live chat or online support role

- Strong communication skills, both written and verbal

- Excellent multitasking and time management abilities

- Detail-oriented with strong problem-solving skills

- Proficiency in Microsoft Office and experience working with CRM software

- Ability to adapt to changing environments and work collaboratively in a team

- Positive attitude and a passion for delivering excellent customer service

- Availability to work flexible hours, including weekends and evenings if needed

Why Join Our Team?

At Assaypro LLC, we believe that our employees are the key to our success. As a Live Chat Representative, you will have the opportunity to work with a talented and diverse team and contribute to the growth of our company. We offer competitive salaries, comprehensive benefits, and opportunities for career development and advancement.

If you are a highly motivated and customer-focused individual with a passion for providing exceptional service, we want to hear from you. Apply now to join our team at Assaypro LLC as a Live Chat Representative.