Overview
This position is a fully remote position within the USA, however, some travel to Memphis, TN will be expected. The ideal work hours are 8:30am to 5:00pm CST. Organizational Overview Youth Villages is a non-profit organization helping youth, young people, and their families across the United States who face a wide range of emotional, mental, and behavioral challenges. As a leader in the field of youth mental and behavioral health, Youth Villages earns its status as one of the nation's most promising results-oriented non-profits as recognized by Harvard Business School, U.S. News & World Report and The White House.
Our commitment to helping youth and families find success spans more than 30 years and includes a comprehensive array of programs and services. With a dedicated staff of more than 4,200 working in 27 states and the District of Columbia, the organization serves more than 40,000 youth annually, further increasing our impact through partnerships and advocacy.
Our Information Technology (IT) department is seeking a passionate individual to join our high-performing team as a Liferay Product Analyst. Working on the Youth Villages' IT team means collaborating with purpose-driven people on high-impact projects and products, making a direct impact on the youth and families who need us the most.
Responsibilities Position Summary The Liferay Product Analyst, reporting to the Liferay Product Manager as part of the Product & Innovation team within the IT department, will work closely with the Youth Villages' Business Intelligence, Data Science, Clinical Services, Strategic Partnerships, and other departments to support the technical development and implementation of the organization's proprietary clinical platform, GuideTree. The Liferay Product Analyst will collaborate with the Liferay Product Manager and development team to support the platform. This position will be responsible for user support, basic Liferay configuration, user research, and analytics support. They will also work on special projects as requested by the Manager, Director, CIO, and other members of the leadership team, as needed.
Essential Duties and Responsibilities: The person in this role will work closely with the Product Manager, senior leadership, and departments to:
- Manage user support through support tickets and system configuration
- Support Clinical Content team with loading web content
- Solicit and manage user feedback through surveys, focus groups, and customer discovery
- Work with end users to gather, understand, and define business requirements
- Facilitate testing of new functionality rollouts
- Provide support to multiple teams with basic data analysis through Excel, R, or Python
- Provide coordination for process improvements and software engineering projects, as needed
Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent project and time management skills and a positive attitude
- Proven ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills
- Ability to communicate across all levels of the organization and work with a diverse team
- Ability to influence cross-functional teams without formal authority
- Strong self-awareness and adaptability when working with multi-department teams
- Ability and technical acumen to provide quality support to users
- Proficiency with Microsoft Office suite including Excel, Word, Outlook, SharePoint, Teams, etc.
- Demonstrated understanding of data and data management practices
- Capability to successfully drive projects to completion
- Demonstrated ability to understand and articulate complex requirements
Education and Experience
- Bachelor's degree in Computer Science, Business, Engineering, IT Management, or related field or equivalent experience
- 1+ years of experience in Information Technology (IT) or working closely with IT
- 2+ years of product analyst or similar experience, preferably at a non-profit, in lieu of degree is acceptable
- Experience with Liferay, version 7.4 or later preferred
- Experience with R, Python, and SQL preferred
- Experience with non-profit(s) strongly preferred
- Project management experience or certification a plus
Benefits Medical, Dental, Prescription Drug Coverage and Vision401(k)2 weeks paid vacation12 paid sick days per year11 paid holidays
Paid Parental LeaveMileage Reimbursement (when applicable)
Tuition reimbursement
Growth & development through continuous training
Clinical and administrative advancement opportunities
Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.