Salary : $49,848.00 Annually
Location : Lakewood, CO
Job Type: Full Time
Job Number: TAA-03219-05.2025
Department: Department of Revenue
Division: Enforcement - Auto Industry
Opening Date: 05/12/2025
Closing Date: 5/20/2025 5:00 PM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
Primary Physical Work Address: 1707 Cole Blvd., Suite 300, Lakewood, CO 80401
FLSA Status: Non-Exempt; position is eligible for overtime compensation.
Department Contact Information: Eden Davis -
How To Apply: Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video.
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What Happens After You Apply.
Description of Job Auto Industry Division The Auto Industry Division is responsible for regulating the Motor Vehicle and Powersports Industry with balanced emphasis on Education, Compliance, and Enforcement of applicable laws and regulations. The Division regulates with fundamental fairness by ensuring that three key components are the primary focus:
- The educate and protect consumers;
- To treat applicants and licensees fairly, professionally, courteously, and efficiently;
- To foster an honest and healthy industry within the State of Colorado and to ensure consumer confidence for the manufacture, distribution and sale of all vehicles within the Division's jurisdiction.
The unit is charged with ensuring that all licensees comply with Title 44, Article 20, parts 1 & 4 of the Colorado Revised Statutes and the related promulgated rules of the Colorado Motor Vehicle Dealer Board in addition to various federal laws and regulations. This is accomplished by the formulation of effective and efficient licensing procedures, quality background investigations of licensees and/or licensee applicants, and complete and thorough enforcement investigations. This unit can issue licenses, refer licensing decisions to the Motor Vehicle Dealer Board, close investigations or refer investigative results to the Board for administrative decisions and/or the local District Attorney for criminal filings.
JOB DUTIES: This position is located
Lakewood in the Specialized Business Group -
Auto Industry Division. This position is critical to supporting and accomplishing the overall mission and vision of the Division. Functions include accepting, reviewing and processing Automobile and Powersports license applications for Manufacturers, Distributors, Manufacturers Reps, Business Disposers, Dealers, Wholesalers, Auctions, Salespeople, and Buyers Agents; accepting, reviewing and processing permit applications for Off-Premise Events and Plate Authorizations, accepting and processing application/licensing fees and funds; ensuring accurate data entry; assisting in the preparation of the daily deposits; fingerprinting applicants and reviewing criminal records; mail duties: and tracking and ordering office supplies; customer service.
Application Processing - Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations and procedures.
- Provides recommendations of suitability for license applicants.
- Position provides training and guidance to new division license staff in processing applications to comply with statute and accepted procedures.
- Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed.
- This position will also mail copies of newly issued Division licenses to the licensee, produce licenses approved for changes of trade name and create and mail new licenses for licensees.
- As necessary, creates licenses, mails licenses to licensees, creates duplicate licenses.
Administrative Support - Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email.
- Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or the Division Director.
- May serve as the first point of contact to the Division for local clerks, licensees, and the general public.
- Performs front counter function which include, but is not limited to: checks in license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public and other stakeholders; Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division's website and advises where questions can be emailed.
Investigations Support - Fingerprinting - Electronically fingerprint applicants for licensure as well as applicants whose suitability is established by the Division.
- Electronically fingerprint prospective and current Division employees as required.
- Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.
Payment Processing - Receives payment from applicants concerning applications
- Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description: G3A4XX
MINIMUM QUALIFICATIONS:Experience Only: Three (3) years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking; or
Education and Experience: A combination of related education Business or a similar discipline and/or relevant experience in general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking equal to three (3) years.
General clerical duties may include: the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation, word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the allotted funds by authorizing (signing) operating expenditures.
NOTE: Retail, food service or call center customer service is not in an office support environment and will not be given credit toward the minimum requirements.
Special Qualifications:
- Applicants must be able to successfully pass a background investigation.
- Must be willing and able to occasionally lift up to 20 lbs.
Preferred Qualifications:
The ideal candidate will possess the following skills:
- Knowledge and experience processing license applications and renewals in a regulatory environment.
- Experience with the Mylo Licensing system and GenTax system.
- Possess a strong understanding of the Colorado Motor Vehicle and Powersports Codes and Rules.
- Exceptional interpersonal/customer service skills.
- Excellent written and communication skills.
- Strong ability to multi-task.
- Proven ability work independently and accept supervision.
- Proven success organizing and tracking workload.
- Ability to multi task with strong attention to detail.
- Established proficiency in position-related office technologies, especially Microsoft Office programs to include Word and Excel.
Conditions of Employment with the CDOR: Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty . click apply for full job details