Licensing Operations Coordinator

EOS is a dynamic, fast-growing company in Additive Manufacturing. We pride ourselves on fostering a collaborative and supportive work environment where creativity, innovation, and growth are celebrated. As a Licensing Operations Coordinator, you'll have the opperunity to work closely with experienced professionals, develop your skills, and grow your career by providing internal and external licensing support.

Your Mission/Job Functions

- Provide basic technical support remotely for EOS customer install base

- be highly responsive to customer needs

- Maintain call hours

- Open service ticket in SAP for customer support

- Place basic orders in SAP

- Close call upon completion for ticket

- Observe and maintain my-EOS e-mails

- Route calls in reference to my-EOS insturctions and guidelines

- Work closely with 2nd level support to ensure local instal base is maintained to company standards

- Collection of customer and machine data, for further evaluation and processing steps by TSE

- Support software sales goals for growth and establishing software value for customers and interal stakeholders.

- Promote process improvements for licensing and software sales to enhance overall department efficiency.

Your Talents/Qualifications

- Two to three years of customer service experience in a technology field

- Demonstrated ability to mine data across mutiple systems

- Service standards: Account ownership and customer satisfaction

- Computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS - Office)

- Ability to work independently and cope with high pressure

- Team oriented, flexibility, and adaptability

- Cost - consciousness

- Professional apperance, great communication skills, and professional conduct is a must

- International travel is required on an annual basis

- Valid driver's license and passport

- Ability to rent a car

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the worlds transition to responsible manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and perfer to think outside the box - and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunties without regard to race, color, religion, national orgin, gender idenity, expression, sexual orientation, age, or disability. At EOS equity and inclusion are fundamental principals, and we believe in creating a work enviorment that is built on empathy, respect, and fairness.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.