Insight Global is seeking a Property & Casualty Customer Service Representative, you will be responsible for providing outstanding customer service to our clients, handling inquiries, processing claims, and ensuring customer satisfaction. You will play a crucial role in maintaining our reputation for excellence and reliability.
This role is fully on-site in San Antonio, TX.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist clients with policy information, coverage options, and claims processing.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless service delivery.
- Educate customers on policy details, coverage, and benefits.
- Follow up with clients to ensure their needs are met and provide additional support as needed.
- Stay updated on industry trends and changes in P&C insurance regulations.
Qualifications:
- Must have active P&C license in Texas.
- Knowledge of Property & Casualty insurance products.
- Previous experience in customer service, preferably in the insurance industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Compensation:
$25/hr to $33/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits include health, dental, vision, PTO, etc.