Library Sr. Clerk

Salary: $19.48 Hourly
Location : Davenport, IA
Job Type: Full-Time Permanent
Job Number: 01931
Department: Library
Opening Date: 05/27/2025
Closing Date: 6/4/:59 PM Central
Union: yes

Definition
Why work for The Library?

We're not just about books-we're a community hub where imagination, learning, and connection thrive. If you are enthusiastic about making a positive impact in your community and providing public service, we invite you to join us in our mission to connect a diverse community to resources that educate, enrich, and entertain. Ready to turn the page on a new adventure? Come be part of our team.

We offer a comprehensive benefit package. The cost for a family plan for medical, dental, vision and prescription is only $98.61 per month for 2025 and starts on first day of employment.

Starting Pay: $19.48/hr After 6 Months: $19.93/hr

We also offer:

• Iowa Public Employee's Retirement Pension plan
• 457 Deferred Compensation
• 14 paid holidays
• Paid time off
• Life Insurance
• Long Term Disability Insurance
• Tuition Reimbursement
• Flexible spending accounts

This position provides excellent customer service and is the first point of contact for the public; assists patrons with their library accounts and helps them find what they are looking for or connecting them to someone else who can help them; provides assistance with equipment and technology questions; checks materials in/out and operates automated materials handling equipment; promotes The Library when interacting with patrons; performs a variety of clerical activities; and performs various other duties as assigned.
This position may require scheduling at any library facility as well as off-site locations during days, nights, and weekends

Examples Of Duties

• Creates a welcoming environment by providing excellent customer service and maintaining the appearance of public areas.

• Demonstrates commitment to The Library's mission and vision by actively promoting services and resources.

• Communicates effectively with colleagues, patrons, stakeholders, and the community by responding to queries in a timely manner.

• Manages the registration and issuance of new library cards.

• Utilizes the integrated library system and other library software to manage patron accounts and provide access to library materials.

• Assists patrons with technology and self-service options.

• Occasionally assists with library outreach in the community.

• Runs statistical circulation reports and manages notices.

• Assists patrons with checking out and returning materials.

• Processes reports to pull requested items for hold.

• Meet patrons at their point of need by working a service point and routinely roving public areas.

• Processes patron payments and distributes change.

Qualifications

High school diploma or equivalent and two (2) years of in person customer service experience.

Knowledge and Skills

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to work effectively with colleagues and diverse groups.

• Demonstrated skills in customer service and the ability to effectively problem solve.

• Demonstrated skills in basic computer, software, and technology tools.

• Ability to perform, organize, and prioritize work independently.

• Knowledge of basic money handling principles.

Benefits for Full-Time Employees:

• Health insurance, including medical, dental, vision and prescription drug
• Pension
• 457 retirement plan contributions
• Retirement health savings plan contributions
• Flexible spending accounts
• Paid time off
• Employee assistance program
• Life insurance
• Long-term disability

01

Does anyone from your immediate family work for the Davenport Public Library or serve on the Library Board of Trustees or FRIENDS Board?

• Yes
• No

02

Do you have a minimum of 2 years of in-person customer service experience?

• Yes
• No

Required Question