ESSENTIAL DUTIES AND RESPONSIBILITIES:Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, technical and clerical duties in the Tech Bar and other areas as needed.
- Delivers exceptional and engaging service to the public.
- Maintains the orderly function of the public computer and printer area (Tech Bar) and works in other public service areas as assigned.
- Assists patrons with use of a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
- Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
- Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to professional staff as needed.
- Maintains orderliness and neatness in the library. May process deliveries, merchandize and shelve materials, and read shelves.
- May assist patrons in locating books and information, referring them to professional staff as needed.
- May assist in the implementation of library programs.
- May assist in operating audiovisual and STEAM equipment in the presentation of library programs.
- Promotes library services.
- May participate in occasional outreach activities.
- Attends meetings and trainings and may participate in workgroups for planning and implementing programs, projects and initiatives.
- Any other duties as required for the good of the Library.
MINIMUM REQUIREMENTS:Education and Experience:High school diploma or high school equivalency is required.
Knowledge, Skills and Abilities: - Knowledge and understanding of the Library's mission, vision, values and strategic priorities.
- Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
- Strong customer service skills and commitment to public service.
- Ability to work with a diverse population in an urban setting.
- Knowledge of urban public library concepts and techniques.
- Knowledge of current technology and technological trends.
- Ability to operate library computers, equipment, software and systems.
- Effective communication skills.
- Strong interpersonal skills and positive attitude.
- Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
- Sound judgment and problem-solving skills, including ability to handle unexpected situations.
PREFERRED REQUIREMENTS: Bachelor's degree or coursework beyond the high school level is preferred. Previous library experience, ILS experience, and fluency in a language in addition to English is preferred.
PHYSICAL REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT: Works in assigned area, including office areas, training rooms, library locations, as needed. Normal office exposure to noise, stress and interruptions. Attends and participates in continuing educational programs designed to keep abreast of changes in profession.
SCHEDULE:The work week is 15 hours assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:
Monday 9 - 12
Tuesday 9 - 12
Wednesday 9 - 12
Thursday 9 - 12
Friday 9 - 12
REQUIRED DOCUMENTS: Please upload the below documents to complete your application: