Salary: $27.01 - $34.48 Hourly
Location : Champaign, IL
Job Type: Part-time 20 hour position
Job Number: 00189 - 5.2025
Department: Adult Services
Opening Date: 05/30/2025
Description Under the supervision of the Adult Services Manager, this position assists customers of all ages at our public service desks with information and reference questions; assists and instructs customers with their use of library computers, personal electronic devices, and other technologies including those in The Studio makerspace; prepares displays and demonstrates library resources; helps plan, prepare, and execute programming for adults. Demonstrates enthusiasm and curiosity about the changing world of public libraries; is customer focused and forward thinking; knowledgeable about popular books, movies and current technology and is eager to assist library customers.
20 hours a week and schedule is as follows:
-Tuesdays: 5 - 9 pm
-Wednesdays: 1 - 5 pm
-Thursdays: 1 - 5 pm
-Fridays: 5 - 9 pm
-Saturdays: 11 am - 3pm
Open until filled, with first review of applicants on June 16, 2025.
Examples of Duties- Assist and advise customers with their use of library materials, including books, movies, music, media, and electronic resources
- Assists with questions on software, makerspace tools, and other technology related needs to customers of all ages
- Maintains current awareness of developments in technology as they relate to libraries and library users, including knowledge of mobile and handheld devices
- Answer informational and basic reference questions for customers of all ages
- Assists with planning and executing programs/events
- Coordinates and contributes content to internal staff and public webpages
- Assist with training and supervision of library volunteers
- Assists with training staff and volunteers
- Monitor and address customer behavior to ensure a safe and welcoming environment
- Participate in departmental and library-wide training and activities, including technology and safety training
- Provide excellent internal and external customer service
- Other duties as assigned
Requirements- Exceptional customer service skills and commitment to public service
- Ability to work with library customers and staff in a consistently friendly and efficient manner
- Knowledge of and interest in books (print and electronic), music, television series, and movies
- Excellent computer and technology skills, including use of the Internet, computers, mobile devices, and social media
- Excellent oral and written communication skills
- Proficiency with workplace productivity software, including skills in Microsoft Office Suite
- Some experience with a library catalog or automation system
- Some knowledge of library procedures, methods, techniques
- Ability to issue guidance and ensure compliance with the Library's Rules of Conduct and policies
- Ability to coordinate the work of others, including volunteers
- Ability to perform routine clerical and record-keeping tasks
- Ability to maintain reliable attendance and regular schedule
- Ability to maintain a varied schedule, including day, evening, and weekend rotations
- Good vision and hearing to effectively engage with customers
- Manual dexterity to operate computer and phone equipment
- Physical ability to lift library materials weighing up to 40 pounds, to push fully loaded carts of library materials, and setup for library events/programs
- Satisfactory pre-employment background check
Acceptable Experience and Training- Bachelor degree required
- Customer service experience in a public library will be preferred
- Knowledge of Spanish and/or French is helpful
- Any combination of experience and training which provides the required knowledge, skills and abilities
The Champaign Public Library offers a comprehensive benefit package to regular full- and part-time employees that includes paid sick leave, vacation, and nine paid holidays each year.
Employees working 29 hours or less are not eligible for health insurance.
Other benefits include health and life insurance, and participation in the Illinois Municipal Retirement Fund pension plan, and access to a variety of other programs, such as dental and vision insurance, Employee Assistance Program, and deferred compensation plans.
01
Are you a current or previous Champaign Public Library volunteer or practicum student?
02
Do you have any relatives who work for the Champaign Public Library?
03
If you have relatives who work for the Champaign Public Library, please share their name. (The answer box will allow you to enter 12 lines of text.)
04
What is your highest level of education?
- Less than high school
- High school diploma or GED
- Some college
- College degree or higher
05
Are you available to work a flexible schedule that includes daytime, evening and weekend hours?
06
How many years of experience do you have working in a public library?
- 1-2 years
- 3-4 years
- 5 or more years
- None
07
If you have public library experience, please describe the kind of work that you did. (The answer box will allow you to enter 12 lines of text.)
08
Please select the experience you have assisting/instructing others with technology, including a makerspace.
- 1-2 Years
- 3-5 Years
- 5+ Years
- None
09
Please tell us about your experience assisting and instructing others in technology.
10
How many years of experience do you have assisting with events or programs?
- 1-2 years
- 3-4 years
- 5 or more years
- None
11
Please tell us more about your experience assisting with events and programs. (The answer box will allow you to enter 12 lines of text.)
12
Please indicate how many years of experience you have providing excellent customer service.
- 1-2 years
- 3-4 years
- 5 or more years
- None
13
Please tell us about your customer service experience. (The answer box will allow you to enter 12 lines of text.)
14
Please describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library. (The answer box will allow you to enter 12 lines of text.)
15
I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement.
- I have included the names of three references in my application
Required Question