Library hours are from 8:30 a.m. to 5 p.m., Monday through Friday. Typically, most volunteers offer 2-3 hours per week, but volunteers are welcome to work multiple days.
Requirements - Customer service experience
- Good verbal and written communication skills
- Professional phone etiquette
- Basic computer skills, including Microsoft Excel, internet searching, and willingness to learn library database
- Bilingual, Spanish/English (optional)
Responsibilities - Assist with various clerical duties (e.g. contact patrons via telephone, basic check-ins, which may include checking on lapsed or inactive library user accounts for deletion)
- Equipment upkeep (e.g. clean, store, and assure proper functioning of devices)
- Check in devices such as Victor Readers and digital players
- Investigate use of BARD, including difficulties, successes, and need for assistance in how to use software
- Participate in outreach email campaigns, assisting with drafting emails, letters, and marketing teases aimed at various constituents, organizations, and stakeholders (depending on experience)
- Greet and assist students/library patrons as needed
- Perform other duties as assigned. Duties or tasks may change
- Assist Library Outreach Manager as needed