Level II Helpdesk Technician

Job Title: Level II Helpdesk Technician-MDM Specialist
Location: Purchase, NY
Schedule: Mon-Fri 7a-4p Onsite

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a motivated and service-minded Level II Helpdesk Technician to join our team. If you love solving complex problems, mentoring others, and working with innovative technology to make a real impact-this is your chance to grow your career in a supportive, people-first environment.

What You'll Do

• Uphold and embody Acture's Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture, and Fun

• Troubleshoot and resolve escalated IT issues requiring advanced technical knowledge

• Provide technical support for hardware, software, peripherals, and network-related problems

• Install, configure, and maintain IT equipment including workstations and printers

• Support both remote and on-site users

• Assist in maintaining network infrastructure and server operations

• Ensure compliance with IT policies, security protocols, and industry best practices

• Maintain documentation and knowledge bases with detailed troubleshooting and resolution records

• Mentor and support Level I technicians in troubleshooting techniques and service delivery

What You Bring

• Demonstrated expertise in diagnosing and resolving complex hardware, software, and network issues

• Proficient experience in Mobile Device Management (MDM) platforms is required

• Jamf certification preferred

• Experience supporting users in a fast-paced IT environment, both onsite and remotely

• Solid understanding of network infrastructure and server support

• Ability to provide mentorship and technical guidance to junior team members

• Familiarity with documentation best practices for IT operations and support

Skills for Success

• Customer-first mindset with a knack for solving problems

• Organized, detail-oriented, and eager to mentor others

• Able to prioritize tasks and manage multiple issues effectively

Physical Requirements

• Ability to lift and move IT equipment as needed

• Valid driver's license required for on-site support travel

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service.

Why Join Acture Solutions?

At Acture Solutions, we don't just support IT-we support people. We're committed to professional growth, high-quality work, and a workplace where your contributions matter.

What We Offer

• Salary range: $65,000-100,000 based on experience)

• Benefits: Medical, dental, vision, 401k, EAP, and generous paid time off

• Time off when schools are closed for holidays

• A culture that values collaboration, respect, and real impact

Ready to Get Started?

If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference-apply today.

Valid driver's license and background check required.