Job Description Job Description
- Support San Diego users with desktop support services for all San Diego systems devices: PCs, laptops, tablets, printers, scanners and other peripherals.
- Audit & implementation & troubleshoot, security solutions across the Lab systems, including, OS Updates, AV, WSUS and network connectivity.
- Support & Implementation of laboratory network including collaborating with team regarding connectivity to the firewalls, switches, and firewall modems (or any other network component).
- Engagement with Lab and Client teams to connect Lab systems to cloud solutions
- Manage connectivity to the lab network, including network access and firewall requests.
- Drive systems standardization and best practice to reduce costs and align with business requirements.
- Maintain the capability to work flexibility across a number of work areas to meet the changing needs of customers and applying appropriate day-to-day work prioritization.
- Provide local IT & OT support to all stakeholders and facilitate the interface with Digital teams including service desk, as appropriate.
- Support a portfolio of self-supported applications that provide key capabilities and ensure these operate at high levels of reliability and availability
- Build and troubleshoot the lab systems when required.
- Install vendor supplied PCs
- Perform routine audits to check for AV state, WSUS state etc.
- Provide hardware & software support for the laboratory systems and lab IT infrastructure
- Support servers build & server support team with access problems to the server ILOs.
- Maintain an inventory of lab devices.
- OS patching and support for the Lab systems
- Server and firewall configuration
- Request for an experienced Windows desktop and server engineer, ideally, they would have 10+ years of experience and be able to deploy Windows servers
- Experience of the end-to-end server build process including DHCP, RAID, backup, RDP and domain setup.
- Some network experience, an understanding of VLANs, firewalls etc.; not an expert, conversant.
- Have PCN / PIN (process Control Network) or ICS (Industrial Control Systems) including in DCS Systems (DeltaV) experience, desirable but not essential