Level 2 Production Support Specialist

Job Title: Level 2 Production Support Specialist
Location: Kennesaw, GA
Duration: fulltime

Job Description:
3+ years of experience in Level 2 Production Support or similar role.
Proficient in incident management, root cause analysis, and problem resolution.
Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders.
Experience using monitoring and reporting tools to extract information and analyze logs.
Splunk, SQL, Java.
Data Warehouse.
ESQ.
Familiarity with several ticketing systems such as Remedy and ServiceNow.
Create and maintain detailed documentation of processes to improve team efficiency.
Ability to collaborate with external vendors, such Visa, Client, TCH, EWS, and Client.
Propose changes and enhancement to tools to reduce manual task.
Support the deployment of application updates, patches, and changes.
Shift Flexibility requiring weekend coverage.
Responsibilities:
We are seeking a highly skilled and motivated Level 2 Production Support Specialist to join our Payments Platform Support Team.
This role focuses on providing specialized support for critical financial systems, including transaction authorization applications and payment platforms.
The ideal candidate will excel in triaging and resolving production issues, incident management, create complex reporting and ensuring stability for applications such as Zelle, Bill Pay, Real Time Payments, Digital Wallet, and Base24 (Tandem XPNET).

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.