Level 1 & Level 2 Desktop Technicians

PLEASE READ JOB DESCRIPTION CAREFULLY AND THOROUGHLY

L1 and L2 Desktop Technicians (multiple positions)

Location: Midtown NYC - ONSITE

Shift: 2 shifts available: Monday through Friday: 8 am to 4 pm and 3 pm to 11 pm

Duration: approx 6 month project: June 2025 - Dec 2025 (40 hours) could extend into 1st quarter 2026

Initiative: Desktop Set Up for new building

Job Description/ Responsibilities

• Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.

• Handle equipment installation and moves with little or no supervision.

• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.

• Basic knowledge of the organization's equipment and associated software and services.

• Work well under supervision.

• Training will be provided.

Qualifications:

• Excellent communication skills.

• Strong troubleshooting and critical thinking skills.

• Positive and professional demeanor.

Training:

All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.

SCOPE OF WORK for Day Crew - Level 2 Desktop Technician

• Day crew will work each day to install all the equipment that has been staged by the night crew.

• Work will have to be documented for what equipment was successfully installed and any errors that occur, within provided SmartSheets link.

SCOPE OF WORK for Night Crew - Level 1 Desktop Technician

• Night crew will work overnight to stage each desk with the necessary equipment.

• Standard desk includes two monitors, VDI, camera, and peripherals.

• There will be additional equipment for each trader desk.

• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.

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