YOUR MISSION (The Job Description) The Leisure Sales Coordinator will be responsible for
- Regularly monitoring third party booking sites to check and/or update content
- Effectively and professionally communicating with third-party account managers, travel agents/agencies, business travel accounts, VHLV teammates, and guests
- Auditing reservations, including new bookings, modification, and/or cancellations to ensure system integrations are working properly
- Contributing to the efforts of collecting payments in a timely manner
THE NITTY-GRITTY (The Essential Job Duties) This role will work closely with Director of Leisure Sales to:
- Verify and collect funds for guest pay only reservations (i.e., Expedia and ) in a timely manner
- Verify and collect funds for non-refundable reservations in a timely manner
- Review rate parity discrepancies with Revenue Management, Distribution, Hilton, and 3rd Parties
- Assist with auditing and inputting any reservations that fail to integrate with the hotel's PMS
- Log in and monitor various extranets and any other required systems
- Respond to guest communications in a timely manner via phone, email, extranet messages, etc.
- Assist with communicating and auditing property updates and promotional opportunities to third-party partners
- Review upcoming arrivals and special requests, especially for business travelers, and help coordinate amenities, when applicable
- Review no-show reports daily and assist with communicating to third party partners, when applicable
- Monitor VHLV-Leisure Sales email inbox regularly
- Organize and maintain filing systems (physical and electronic)
- Assist with any other specialized tasks as assigned by Director of Leisure Sales and/or Revenue Management and Distribution Teammates
- Track and log any errors identified during the booking process(es) and review with Director of Leisure Sales
- Cooperate and coordinate with all related departments to deliver the best service possible, when applicable
- Complete administrative tasks when assigned, including but not limited to assisting Director of Leisure Sales with reports, travel schedule and arrangements, meeting requests, etc.
- Follow Virgin Hotels Las Vegas standards and procedures
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For) - Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Strong communication and presentation skills to all levels of management
- Creativity and innovation are essential.
- Ability to think outside the box and approach all issues with a completely fresh approach
- Ability to anticipate needs and over deliver wherever possible
- Candidates must think on their feet and use their initiative to solve problems and deliver solutions
- Excellent customer relations, communication, presentation, and organization skills of utmost importance
- Able to change direction and work on multiple project aspects at once
- Enthusiastic, passionate, able to influence and inspire others
- Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S - Current, legal, and unrestricted ability to work in the United States
- The skills and abilities necessary for this position are typically acquired through the completion of a high school degree, or equivalent
- Two (2) years Leisure Sales Coordinator experience or related field, or equivalent experience.
- Ability to speak English is required
- Proficient computer experience, including knowledge of Microsoft Office products
- Ability to withstand a sedentary environment
- Review, comprehend, and respond to all necessary documentation with a strong attention to detail
- Always communicate effectively with all levels of Teammates as well as all external contacts
WOULD BE NICE TO HAVE'S - Minimum one year experience in administration, or a similar role.
- Familiarity with AS/400 (Agilysys LMS) system and third-party extranets
- Minimum typing speed of 45 WPM preferred
VALUABLE TRAITS - 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates.
- Adaptive, Flexible.
- Embody "great attitude."
- Unwavering integrity and endless work ethic.
- Appreciate constructive feedback, as well as graciously providing the same.
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions. Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer