The LSS Manager partners with Director of Administration on departmental initiatives and special projects. Dedication to learning and embracing the Firm's culture is a key aspect of this role. Building and maintaining strong relationships with attorneys, legal professionals, and business professionals will be instrumental in ensuring success in this role.
POSITION DETAILS
- Manage team of LAA's and other support roles supporting the lawyers and other billable staff in the Los Angeles and Irvine, California offices.
- Ensure effective, timely and cost-efficient coordination for completion of client and administrative tasks
- Manage LAA assignments and staff/lawyer ratios
- Coordinate daily staffing, scheduling, workflow and backup/overflow support
- Manage staff overtime utilization
- Ensure available resources are being utilized and identify additional resources needed
- Identify opportunities for improved individual and team efficiencies
- Conduct thorough practice needs assessments. Develop lawyer relationships. Determine, implement and maintain optimal staffing requirements and utilization. Develop understanding of office client base and associated matters.
- Ensure staff are accountable to established core competencies.
- Work with Legal Staff and LAAs/PGAs to identify problems and develop and implement resolutions that support the needs of the business.
- Follow a structured approach to leading change management activities. Create actionable deliverables, communication plans, training plans, and drive stakeholder engagement
- Conduct regular staff meetings to review status of office operations and communicate goals and objectives.
- Assess staff skill levels to ensure alignment with current business needs. Develop and implement training, mentoring, development and succession plans.
- Advance employee relations, communication and career development.
- Evaluate and hire high performing staff throughout the employment life cycle. Facilitate onboarding and training.
- Manage workstation assignments and moves, file and on-site storage allocation.
- Partners with Director of Administration on strategic planning and change management projects to include research, concept design, execution, and evaluation.
- Work with Senior Manager and peer managers across the firm to ensure support systems for all practices are functioning optimally.
- Provide support, planning, and coordination of office social functions.
- Work on special projects and assignments as needed.
The successful candidate will demonstrate:
- Bachelor's degree in a related field or equivalent experience
- 7+ years relevant work experience, preferably within a law firm environment, and 2+ years people management experience, including overseeing the work, performance, and development of a team
- Experience using Microsoft Office applications, including proficiency with Word. Experience with MS Project preferred
- Exposure to document management, accounting/billing/timekeeping systems
- Strong focus on client service and responsiveness; ability to work in a consultative manner
- Strong focus on client service and responsiveness; ability to work in a consultative manner.
- Ability to anticipate problems and focus on appropriate solutions while incorporating differing viewpoints.
- Strong negotiation skills and the ability to make persuasive arguments to move toward a common vision or goal.
- Ability to direct and coordinate work efforts of individuals with differing abilities and delegate work to others.
- Understanding of litigation legal processes and associated technologies preferred.