We are seeking a skilled Legal Services Specialist to handle complex customer and client inquiries through various communication channels. This role serves as a key escalation point for resolving issues not addressed by standard processes, requiring exceptional communication, conflict resolution, and critical thinking skills. This role requires a JD and would be a great fit for a tech savvy applicant with exceptional communication skills.
Responsibilities:
-
Address and resolve escalated inquiries, maintaining professionalism under pressure.
-
Analyze issues, identify root causes, and propose solutions.
-
Maintain accurate documentation of interactions and outcomes.
-
Collaborate with internal teams to optimize processes.
Qualifications:
-
Education: JD from an accredited US law school or foreign law degree and LLM.
-
Work Environment: Quiet, distraction-free virtual workspace.
-
Skills: Proficiency in MS Office Suite; strong written and verbal communication; excellent documentation, conflict resolution and time management skills.
Apply now to join our team and contribute to effective resolution processes and exceptional customer service.
Pay Details: $30.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
-
The California Fair Chance Act
-
Los Angeles City Fair Chance Ordinance
-
Los Angeles County Fair Chance Ordinance for Employers
-
San Francisco Fair Chance Ordinance