The primary purpose of this position is to research and respond to taxpayer inquiries, identify and research issues, and draft documents.
Responsibilities
- Prepare, proofread, and forward various Judgment Payoffs., e.g. standard payoffs, deficiency payoffs, strike-off payoffs, private resale payoffs & bankruptcy payoffs, etc.
- Prepare various releases of judgment, e.g. standard, Partial, sold or Resale, clouding title on homesteaded, etc.
- Handle all phone calls and e-mails related to payoff and release. Also, assist in answering the Post Judgment mail line.
- Research and Prepare a Release of Judgment from the JP list (twice a year).
- Prepare payment plans requested by taxpayers.
- Process all the copies of checks resulting from the payoff and prepare the release.
- Help walk-in's customer when needed.
- Review files for sale (based on the availability of time).
- Any other duties assigned by the manager or attorneys that may involve responsibilities such as customer service, client reporting, or tasks related to departmental administrative duties.
Qualifications
- Must type 50 wpm
- Well-organized
- Energetic
- Team player
- Ability to multitask
- Excellent organizational skills
- Detail oriented
- Able to handle high volume document production
- Proof Reading Skills
- Good Computer skills in Microsoft Office
- Professional demeanor
- Punctuality
- Good Attendance
- Good written and communication skills
- Time Management skills
- Research Skills
- Ability to work with numbers
- Problem solving skills
- Ability to word process legal documents without or few errors
- Bilingual in Spanish is a plus
- Knowledge of the Oracle system is a plus
- Real estate/property tax/foreclosure practice is a plus
- Customer service experience
- Some College and/or High School Diploma
- Some legal and office experience is a plus
Physical Requirement:
- While performing the duties of this job, the employee is frequently required to sit and talk or hear.
- The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 - 20 pounds.
- Specific vision ability is required to adjust focus.