The Leasing Consultant is the primary property sales representative and resident customer service liaison. Additional responsibilities include but are not limited to:
• Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions.
• Responsible for answering phone as 1st line of contact by second ring.
• Respond to calls and inquiries from customers, residents and vendors professionally.
• Complete guest cards, record all traffic and follow-up with all customers via Knock.
• Prepare lease renewals and conduct follow ups to achieve resident retention.
• Qualify customers according to property guidelines and adhere to all Fair Housing/OSHA Laws.
• Collect all required new lease paperwork, fees and deposits.
• Maintain a professional, friendly office atmosphere.
• Daily inspection of models, vacant, and office appearance to ensure readiness.
• Be aware of local market trends and conditions. Update Market Survey to review competitors rents and specials weekly utilizing Apartment IQ.
• Quarterly in person shop comps.
• Maintain accurate resident and leasing records.
• Accept service requests and route to maintenance; conduct daily follow-up of pending maintenance service requests for customer satisfaction.
• Inspect property tour path, show units or model to ensure a litter free path, report service needs to manager or maintenance.
• Adhere to all local/state laws and comply with the company's policies and procedures.
• Required to wear uniform and have proper appearance at all times.
• Office and desk need to be clutter free.
• Adhere to company guidelines on company dress code.
• Knowledge of occupancy goals and expectations.
• Return calls/emails within 24 hours.
• Assist with social media postings, resident activities, creating content for marketing strategies.
• Follow incident reporting procedures and prevent liability by reporting incidents timely.
• Schedule: Saturdays, Sundays, and one weekday.
Salary:
• $21 - $24/hr DOE + bonuses + housing discount